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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 793
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I just got Roku and cannot get the online screen access.

Customer Question

i just got Roku and cannot get the online screen access
JA: What Roku model do you have?
Customer: 39.99 roku streaming stick
JA: What have you tried so far with your Roku media player?
Customer: plugged in the stick to hgmi along with power cord and tried all the inputs from y tv remote
JA: Anything else you want the Video Expert to know before I connect you?
Customer: nope
Submitted: 8 months ago.
Category: Recorders and Players
Expert:  Nathan replied 8 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you

So you are not seeing the roku home screen come up even?

Customer: replied 8 months ago.
correct
Customer: replied 8 months ago.
are you still there
Customer: replied 8 months ago.
Hello
Customer: replied 8 months ago.
hello
Expert:  Nathan replied 8 months ago.

My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.

Expert:  Nathan replied 8 months ago.

Can you tell me exactly where on the back of the tv the stick is plugged in at?

Also did you plug the roku into the usb port on the tv, or into the electrical outlet?