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My roku is saying invalid format. Roku1. I unplugged it

Customer Question
My roku is saying...

My roku is saying invalid format

Technician's Assistant: What Roku model do you have?

Roku1

Technician's Assistant: What have you tried so far with your Roku media player?

I unplugged it twice and it still shows invalid format

Submitted: 5 months ago.Category: Recorders and Players
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Answered in 3 minutes by:
3/17/2018
Electronics Technician: technicalcat, Engineer replied 5 months ago
technicalcat
technicalcat, Engineer
Category: Recorders and Players
Satisfied Customers: 2,612
Experience: Technician at LocalTechShop
Verified

Hello and thank you for using JustAnswer. This is an independent, fee-based technical support site.

My name is ***** ***** I will help you now.

Are you able to get to the Roku settings menu?

NOTE: To reply to me, please type your message in the box below and click the button to send.

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Customer reply replied 5 months ago
No
Electronics Technician: technicalcat, Engineer replied 5 months ago

What is the exact message you see on the screen? Did this problem start when you connected Roku to a new TV, or was it previously working on this same TV?

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Customer reply replied 5 months ago
It shows invalid format. No it has always worked on my tv. Same tv as always. Worked yesterday.
Customer reply replied 5 months ago
Have you fou b d a solution
Electronics Technician: technicalcat, Engineer replied 5 months ago

What's the make and model of your TV?

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Customer reply replied 5 months ago
I don't know
Electronics Technician: technicalcat, Engineer replied 5 months ago

Please check the label on the back of your TV for model and brand information.

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