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Remote will not work. I have replaced batteries and I have…

Remote will not work...

Remote will not work. I have replaced batteries and I have the home screen on my tv put cannot move from left to right to select channel. i tried pushing the button on the inside of the remote but the green light never came on. I have unplugged the Roku box several time but no success with the remote.

Technician's Assistant: What does your TV screen look like when you try to connect your digital media player? Is there anything at all displayed?

It goes from no signal to the bouncing ROKU and then shows the page with all the channels listed, Home page I guess.

Technician's Assistant: Is your digital media player connected to the TV, or is it connected to a power outlet?

It is connected to both. One cord to the wall plug in and one cord to the back of the TV.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

We were watching a program

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Answered in 7 minutes by:
3/17/2018
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,472
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

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- Is it a Roku Box or a Roku Stick in question?

Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,472
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified
Shahid and 87 other Recorders and Players Specialists are ready to help you
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Customer reply replied 5 months ago
Roku box
Phone call session started

Thanks for phone call request, I accepted it and ready to make the phone call but want to make sure that you know this phone premium service would cost you additional $26 on top of this chat session cost so please confirm to proceed or I'll close it for you and we can continue troubleshooting here in text chat

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Customer reply replied 5 months ago
confirmed to proceed

OK, making the call now

Ask Your Own Recorders and Players Question

You may please get required Roku remote from following Roku link

https://www.roku.com/accessories/remotes

Thanks

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Shahid
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,472
13,472 Satisfied Customers
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

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