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It is stuck on home. By media player, do you mean tv? Tell…

Customer Question
It is stuck on...

It is stuck on home

Technician's Assistant: Who makes your media player? How old is it?

By media player, do you mean tv?

Technician's Assistant: The Video Technician will be able to walk you through that. What have you tried so far with your media player?

Tell me what a media player is

Technician's Assistant: The Video Technician will be able to walk you through that. Anything else you want the Video Expert to know before I connect you?

I am a Luddite and dom

Submitted: 5 months ago.Category: Recorders and Players
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Answered in 4 minutes by:
3/17/2018
Electronics Technician: Infotech Anthony, Technician replied 5 months ago
Infotech Anthony
Infotech Anthony, Technician
Category: Recorders and Players
Satisfied Customers: 16,381
Experience: Many Years experience players and recorders in all formats
Verified

Hello

Welcome

I am sorry you are having trouble here,you are referring to a TV?

Anthony

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Customer reply replied 5 months ago
I have a tv that only gets programming through Roku I can turn on the tv power but can't get off the Roku screensaver
Electronics Technician: Infotech Anthony, Technician replied 5 months ago

Can you please reboot the TV and any satellite or cable box by un-plugging both from wall-power wait 5 mins then re-plug back in again,let me know if there is any change please, also reboot the roku the same way
Anthony

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Customer reply replied 5 months ago
No change. The Roku is still stuck on home.
Electronics Technician: Infotech Anthony, Technician replied 5 months ago

Can you get into the menu of the roku to do this>>

  1. Navigate to the Settings menu.
  2. Choose Advanced System Settings.
  3. Click Factory Reset.
  4. Enter the code on-screen. Roku will give you a code to enter, and may ask for a combination of button presses as well. Follow the instructions, and your Roku will be back to factory settings in just a few minutes.
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Customer reply replied 5 months ago
I cannot navigate to the settings menu. The Rokuh is frozenun the home page,except now it has just reverted to the screen saver from which I am unable to navigate.
Electronics Technician: Infotech Anthony, Technician replied 5 months ago

How old is the roku?

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Customer reply replied 5 months ago
3-4 months.
Electronics Technician: Infotech Anthony, Technician replied 5 months ago

Its going to need to go back I am afraid.....under warranty

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Customer reply replied 5 months ago
Not the answer i was hoping for.
Electronics Technician: Infotech Anthony, Technician replied 5 months ago

Me neither.... there is no way else to go with it....something bad has happened with the software

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Customer reply replied 5 months ago
Well, thanks anyway.
Electronics Technician: electronicsguy, Engineer replied 5 months ago
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 791
Experience: Worked on these instruments for over 15 years.
Verified
Phone call session started
Electronics Technician: electronicsguy, Engineer replied 5 months ago
Are you able to receive a phone call now?
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