Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Roku symbol is going around the scrim,no sound. What is

Customer Question
Hi Roku symbol is...

Hi Roku symbol is going around the scrim,no sound. What is next?

Technician's Assistant: What Roku model do you have?

VKRYTVS7BQE2QW4X

Technician's Assistant: What have you tried so far with your Roku media player?

I connect the unit,power,and TV. I went to input and nothing happen

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

No, I fallow the instructions now I need your help

Submitted: 1 month ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 2 minutes by:
3/14/2018
Electronics Technician: Shahid, Technician replied 1 month ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 12,677
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

Ask Your Own Recorders and Players Question
Electronics Technician: Shahid, Technician replied 1 month ago

- Could you please get me the complete model number written on back cover or side panel of the TV?

- Is it a Roku Box or a Roku Stick that isn't working?

Ask Your Own Recorders and Players Question
Customer reply replied 1 month ago
Roku Stick Sn:C237A6779912
Electronics Technician: Shahid, Technician replied 1 month ago

OK, are you getting Roku logo/ home screen on the TV?

Ask Your Own Recorders and Players Question
Electronics Technician: Shahid, Technician replied 1 month ago

OK, please put fresh batteries in Roku remote, disconnect Roku stick power and unplug it from TV for a minute, replug it to TV and reconnect the stick power to get it reboot

Now try the Roku remote, does it work?

Ask Your Own Recorders and Players Question
Customer reply replied 1 month ago
it's working
Electronics Technician: Shahid, Technician replied 1 month ago

Excellent, do you get a normal picture of a streaming channel along with the sound now?

Ask Your Own Recorders and Players Question
Customer reply replied 1 month ago
Not yet, is connecting with the network
Electronics Technician: Shahid, Technician replied 1 month ago

OK, take your time and reply back with the result

Ask Your Own Recorders and Players Question
Customer reply replied 1 month ago
TV scrim shows 1 address 2. code RQ2D 3. complete setup on the web. this it nothing happen
Electronics Technician: Shahid, Technician replied 1 month ago

Adress of what?

Ask Your Own Recorders and Players Question
Electronics Technician: Shahid, Technician replied 1 month ago

a website address like Roku.com etc?

Ask Your Own Recorders and Players Question
Electronics Technician: Eldon, Customer Service replied 1 month ago
Eldon
Eldon, Customer Service
Category: Recorders and Players
Satisfied Customers: 237
Experience: Engineer at Tech company
Verified

Hello and sorry to hear you're having trouble,

Do you need more help with this?

Ask Your Own Recorders and Players Question
Was this answer helpful?
Ask Eldon Your Own Question
Eldon
Eldon
Eldon, Customer Service
Category: Recorders and Players
Satisfied Customers: 237
237 Satisfied Customers
Experience: Engineer at Tech company

Eldon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

761 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Engineer John C.

Engineer John C.

Engineer

166 satisfied customers

Expert in Recorders and Players like the popular ROKU. I am Computer Eng. with 10+ years of experience with network devices.

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

44 satisfied customers

Over 25 years experience in electronic repair and design.

< Previous | Next >

Related Recorders and Players Questions
I am having trouble resetting my password. Are you talking
I have received 4 emails to reset my password ***** when I try to sign in I am told that the password ***** ***** good. … read more
Harry
Harry
1,418 satisfied customers
It keeps saying there has been an error loading, try again
It keeps saying there has been an error loading, try again later! … read more
Harry
Harry
1,418 satisfied customers
Rocku does not allow me to connect to my yifi. ROKU 2XD. I
I get as far as typing my password in and does not connect iget a red X … read more
Harry
Harry
1,418 satisfied customers
I have the little roku hand unit and my Netflix freezes at
I have the little roku hand unit and my Netflix freezes at the pañel where we can chose Netflix or ggoogle etc … read more
Shahid
Shahid
Technician
12,677 satisfied customers
My Panasonic DMR 550 T is showing category radio so I'm
My Panasonic DMR PWT 550 T is showing category radio so I'm unable to program taping … read more
Harry
Harry
1,418 satisfied customers
Don't know my 5digit pin. What is that exactly. Tried to put
Don't know my 5digit pin JA: Who makes your media player? How old is it? Customer: What is that exactly JA: The Video Technician will be able to walk you through that. What have you tried so far with … read more
Harry
Harry
1,418 satisfied customers
Since my phone went out yesterday, I can't get connected to
since my phone went out yesterday, I can't get connected to roku channels … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
How do I select the input I used to connect to the streaming
how do I select the input I used to connect to the streaming player. .Item #3 in the quick start Guide … read more
Shahid
Shahid
Technician
12,677 satisfied customers
Won't accept WIFI password. Arris. I used the listed wifi
I used the listed wifi security key #for password. Wont accept. … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
I cant launch any channel message says there isnt enough
I cant launch any channel message says there isnt enough space. Says to remove channels. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have two Rokus when I am in Florida for the Winter. Can I
I have two Rokus when I am in Florida for the Winter . Can I use them in Canada . … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
Setting up a Fetch Mighty system. Have spent all day and am
Setting up a Fetch Mighty system. Have spent all day and am connected - have even set up to record the AFL tonight - but cannot get a picture to come up on the screen. The entire MENU is displayed and… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
No sound. Had it last night but not today. Roku Ultra.
No sound. Had it last night but not today. Roku Ultra. … read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
I have a Roku Premiere. I bought it last fall. Direct TV
I have a Roku Premiere JA: How old is your Roku? Customer: i bought it last fall JA: What have you tried so far with your Roku? Customer: direct TV now JA: Anything else you want the Video Expert to k… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Recently relocated roku device to another tv - worked ok for
recently relocated roku device to another tv - worked ok for a few days but now whatever service I try to connect to just sends me back to the home screen! is there an issue with my account? … read more
Harry
Harry
1,418 satisfied customers
I have a Roku tv purchased last year. Today the volume went
I have a Roku tv purchased last year. Today the volume went from normal to screechingly loud. No matter what volume I put it on, it is way too loud. The volume will not lower. I contacted Direct TV an… read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
I"ll be darned if I can get HBO NOW without entering my ROKU
I"ll be darned if I can get HBO NOW without entering my ROKU pin number. I've been at this periodically for 2 hours now. Will you assist? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I"ll be darned if I can get HBO NOW without entering my ROKU
I"ll be darned if I can get HBO NOW without entering my ROKU pin number. I've been at this periodically for 2 hours now. Will you assist? … read more
Harry
Harry
1,418 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x