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Roku symbol is going around the scrim,no sound. What is

Customer Question
Hi Roku symbol is...

Hi Roku symbol is going around the scrim,no sound. What is next?

Technician's Assistant: What Roku model do you have?

VKRYTVS7BQE2QW4X

Technician's Assistant: What have you tried so far with your Roku media player?

I connect the unit,power,and TV. I went to input and nothing happen

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

No, I fallow the instructions now I need your help

Submitted: 4 months ago.Category: Recorders and Players
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Answered in 2 minutes by:
3/14/2018
Electronics Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,306
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

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Electronics Technician: Shahid, Technician replied 4 months ago

- Could you please get me the complete model number written on back cover or side panel of the TV?

- Is it a Roku Box or a Roku Stick that isn't working?

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Customer reply replied 4 months ago
Roku Stick Sn:C237A6779912
Electronics Technician: Shahid, Technician replied 4 months ago

OK, are you getting Roku logo/ home screen on the TV?

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Electronics Technician: Shahid, Technician replied 4 months ago

OK, please put fresh batteries in Roku remote, disconnect Roku stick power and unplug it from TV for a minute, replug it to TV and reconnect the stick power to get it reboot

Now try the Roku remote, does it work?

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Customer reply replied 4 months ago
it's working
Electronics Technician: Shahid, Technician replied 4 months ago

Excellent, do you get a normal picture of a streaming channel along with the sound now?

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Customer reply replied 4 months ago
Not yet, is connecting with the network
Electronics Technician: Shahid, Technician replied 4 months ago

OK, take your time and reply back with the result

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Customer reply replied 4 months ago
TV scrim shows 1 address 2. code RQ2D 3. complete setup on the web. this it nothing happen
Electronics Technician: Shahid, Technician replied 4 months ago

Adress of what?

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Electronics Technician: Shahid, Technician replied 4 months ago

a website address like Roku.com etc?

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Electronics Technician: Eldon, Customer Service replied 4 months ago
Eldon
Eldon, Customer Service
Category: Recorders and Players
Satisfied Customers: 244
Experience: Engineer at Tech company
Verified

Hello and sorry to hear you're having trouble,

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