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My unit is asking for a password? Nsignia. Old. Message on…

My unit is asking...

My unit is asking for a password?

Technician's Assistant: Who makes your media player? How old is it?

Nsignia

Technician's Assistant: What Insignia model do you have? How old is it?

Old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Message on screen code 014

Technician's Assistant: How long has this been an issue with your Insignia? What happened right before this?

I can't get out of this screen unless I turn the set off but when I turn the TV on the Roku screen comes back

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Answered in 1 minute by:
3/14/2018
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,495
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

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- Could you please get me the complete model number written on back cover or side panel of the TV?

- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

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Customer reply replied 5 months ago
my Roku is not working the settings screen says code 014
Customer reply replied 5 months ago
can't get out of this screen
Customer reply replied 5 months ago
are you there?

Yes, I'm here

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Customer reply replied 5 months ago
any suggestions?

Is it a Roku Box or a Roku Stick in question?

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Customer reply replied 5 months ago
box
Customer reply replied 5 months ago
it has not done this before
Customer reply replied 5 months ago
are you still with me?

OK, following troubleshooting step should be tried that might help

- Have you tried to disconnect Roku box power cord from the power outlet for 5 minutes to reset, replug back in and check?
If not yet, please try it now and reply back with the result

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Rest assured, I'm with you, typing the reply on the keyboard takes little time

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Customer reply replied 5 months ago
system is coming back got as far as opening screen the back to settings and now its acking for a password??

Is it asking for wifi password?

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Customer reply replied 5 months ago
something is happening the regular screen came back
I guess unplugging did the trick
Customer reply replied 5 months ago
thank you

Excellent, please rate me a 5-star at the top of your page so I can get the credit for my work on the website
Thank you

Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,495
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified
Shahid and 87 other Recorders and Players Specialists are ready to help you
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Shahid
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Category: Recorders and Players
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Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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