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Our old tv went out and we just purchased a new 55' 4k tv…

Customer Question
Hi our old tv...

Hi our old tv went out and we just purchased a new 55' 4k tv but my roku premire plus will only play for an hr or so on some channels then the screen goes purple and says that hdcp unaurthorized. we are at our wits end. can u help

Technician's Assistant: What does your TV screen look like when you try to connect your digital media player? Is there anything at all displayed?

Well I have unplugged everything from my roku and the tv then plugged back up and it will show good for awhile then go purple screen again

Technician's Assistant: Is your digital media player connected to the TV, or is it connected to a power outlet?

Its connected just like the instructions say to. one end to the hdmi and other end into same hdmi on the tv.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

No just help please

Submitted: 5 months ago.Category: Recorders and Players
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Answered in 14 minutes by:
3/14/2018
Electronics Technician: Shahid, Technician replied 5 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,494
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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Customer reply replied 5 months ago
THANK YOU
Customer reply replied 5 months ago
my new tv is a 55' vizio class4k 2160p led tv if that helps
Electronics Technician: Shahid, Technician replied 5 months ago

Thanks for the additional info

- Any idea how old is the Roku device?

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Customer reply replied 5 months ago
I just purchased it in 2016
Electronics Technician: Shahid, Technician replied 5 months ago

OK, please try a different HDMI cable to connect the Roku device to the TV and reply back with the result

Thanks

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Customer reply replied 5 months ago
ok
Electronics Technician: Shahid, Technician replied 5 months ago

Thanks

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Electronics Technician: Shahid, Technician replied 5 months ago

Please reply back with the result

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