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Unable to get (find) "source" on tv remote. The tv is turned…

Customer Question
Unable to get (find)...

Unable to get (find) "source" on tv remote.

Technician's Assistant: What does your TV screen look like when you try to connect your digital media player? Is there anything at all displayed?

The tv is turned on but only a lit screen shows

Technician's Assistant: Is your digital media player connected to the TV, or is it connected to a power outlet?

A power outlet

Submitted: 4 months ago.Category: Recorders and Players
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Answered in 5 minutes by:
3/14/2018
Electronics Technician: Aric, Technician replied 4 months ago
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 47,515
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Electronics Technician: Aric, Technician replied 4 months ago

What's the model number off of the back of your TV please? Also do you have the original TV remote nearby?

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Customer reply replied 4 months ago
Looking now. LC261HF56 iSymphony
Electronics Technician: Aric, Technician replied 4 months ago

Also do you have the original TV remote nearby?

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Customer reply replied 4 months ago
If you ask, I will try to answer. Otherwise no.
Electronics Technician: Aric, Technician replied 4 months ago

Not sure what you're replying to there.

Please answer these questions and I can provide an answer:

1) Do you have the original TV remote?

2) What is connected to the TV that you're trying to use (ex: Roku, Firestick, etc.)?

3) Which port on the TV do you have that device plugged into?

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Electronics Technician: Aric, Technician replied 4 months ago

Also that TV model number is ***** please double check it and carefully type it on this page.

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Customer reply replied 4 months ago
Eric. Please just cancel the contract and email proof. Thanks. We may try again later.
Electronics Technician: Aric, Technician replied 4 months ago

I don't handle any of that, I'm a tech. You would do that yourself using the site help pages.

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