Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I'm getting error number RLP-1025 on one of my rokus. VIZIO…

I'm getting error number...

I'm getting error number RLP-1025 on one of my rokus

Technician's Assistant: Who makes your media player? How old is it?

VIZIO 3months old

Technician's Assistant: What have you tried so far with your media player?

Nothing I added a roku to another TV yesterday and had spectrum install a new motom and a nighthawk AC1900 Smart WIFI router, Everything worked last evening this morning I got the error message. the roku I hooked up yesrerday is fine.

Technician's Assistant: What Roku model do you have? How old is it?

3 months roku streaming stick

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes but all channels are unavailable. no problems with other sources or inputs. when

Technician's Assistant: How long has this been an issue with your Roku? What happened right before this?

This morning.I just turned it off last evening

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

The message is; service unavailable were sorry WNYODT is currently unavailable please try later. then I push OK and get the channel menu with all channels unavailable when it first comes on the message is do you want to contihue watching TV

Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 13 minutes by:
3/13/2018
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 30,849
Experience: Electronics technician for install, troubleshooting, and repairs.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

As a starting point, we'll need to reset the roku system:

Power off the tv and disconnect both power and hdmi from the roku.

Remove the batteries from the roku remote

Wait 5 minutes,

reconnect hdmi, power the tv on, then plug the roku power back in

put in a new set of fresh batteries into the roku remote

when you see the roku logo show on screen, press and hold the HOME button on the roku remote for 15 seconds.

Let me know the results.

Thank you,

Nathan

Ask Your Own Recorders and Players Question
Customer reply replied 4 months ago
I turned it on again now it’s working. Did you do anything?

Thanks for the update,

yes the system was reset, which restores the service.

Glad it is working for you now.

Thank you,

Nathan

Ask Your Own Recorders and Players Question
Customer reply replied 4 months ago
The expert was good. However I don’t appreciate paying 5.00 for just reseting the roku. If I have to pay every time l have a problem better not have to many problems.

Sorry I have no control over any of the costs, we're all independent techs here working on our own personal time in a good faith effort to help. You agreed to and paid the fees to the site when posting your question.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Thank you, ***** ***** a nice day,

Nathan

Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 30,849
Experience: Electronics technician for install, troubleshooting, and repairs.
Verified
Nathan and 87 other Recorders and Players Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 30,849
30,849 Satisfied Customers
Experience: Electronics technician for install, troubleshooting, and repairs.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

774 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
Getting message: RLP-1025 constantly. Disconnected
Getting message: RLP-1025 constantly. Disconnected everything. No help. … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
374 satisfied customers
I have stopped getting service on my Roku Tv. 1 year old. I
I have stopped getting service on my Roku Tv JA: What Roku model do you have? How old is it? Customer: 1 year old JA: Does the TV menu work? Do you have the same problem on all sources/inputs? Custome… read more
Nathan
Nathan
Technician
Bachelors of Science
30,849 satisfied customers
I have 3 Roku streaming sticks. None work with the Spectrum
I have 3 Roku streaming sticks. None work with the Spectrum app. They all worked last night when they were turned off … read more
technicalcat
technicalcat
Computer Science
300 satisfied customers
RLP 1025. I can't get my Spectrum channels. Netflix and
I can't get my Spectrum channels. Netflix and other streams ok … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
374 satisfied customers
I have Roku with a service problem error code. RLP-1025.
I have Roku with a service problem error code. RLP-1025. What is it? How do I remove for TV viewing. Thank you … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
374 satisfied customers
Both of my tv's show an error RLP-1025. Vizo...don't know
...but when I go to guide...it's a different guide than what Spectrum has for this area. … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
374 satisfied customers
I keep getting error code RPL-1025. ROKU I have 3 different
They worked fine this morning. I went out, came back and they would not work… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
374 satisfied customers
I ' I just purchased a Roku Ultra (hd,4k,hdr) and a Sony
I just purchased a Roku Ultra (hd,4k,hdr) and a Sony Bravia smart tv; 49x900f (4k,hdr,ultra hd. How do I hook these up without having to use a Spectrum cable box, while being able to get cable channels and also netflex and other movie channels . I have a powerful router 300 MBPS thanks *****: The Video Technician will be able to walk you through that. Anything else you want the Video Expert to know before I connect you?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
When i select a channel on netflix the screen goes purple
when i select a channel on netflix the screen goes purple and a message says unauthorized. I have had an active account for a long time. Yesterday i replaced my roku with a new roku Telstra TV2 and i … read more
technicalcat
technicalcat
Computer Science
300 satisfied customers
I have a Roku stick on my tv and I talked with my Internet
I have a Roku stick on my tv and I talked with my Internet provider and wanted to know if the Spectrum TV app is available for the Roku stick? … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Trying to install my Roku streaming stick and it cannot
Hi trying to install my Roku streaming stick and it cannot contact to the internet. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I'm trying to hook up my new smart tv and I have a Roku
I'm trying to hook up my new smart tv and I have a Roku player on my regular tv downstairs and it displays 2 rokus to choose from … read more
Eldon Blake
Eldon Blake
BS
4 satisfied customers
I'm plugged into the tv. How do I get my Roku to pick up our
I'm plugged into the tv. How do I get my Roku to pick up our WiFi to stream Tv? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Roku will not down load my spectrum app. Had Roku for almost
Roku will not down load my spectrum app. Had Roku for almost a month and has worked fine up to this point. error code :RGE-1001 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I am trying to access a channel and I keep getting an error
I am trying to access a channel and I keep getting an error message. … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor\u0027s Degree
338 satisfied customers
On dramafever, i get 'black out' episodes to review instead
on dramafever, i get 'black out' episodes to review instead of full color episodes … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
While trying to Stream channels, I got this message "The
While trying to Stream channels, I got this message "The Roku Channel Store service is currently unavailable. Please try again later. … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor\u0027s Degree
338 satisfied customers
I just purchased the Roku streaming stick and am trying to
I just purchased the Roku streaming stick and am trying to install it. I have gotten to thee part where I can update the software but I get the message "unable to connect to Roku. please try later (er… read more
Steve G.
Steve G.
Chief Engineer
4,563 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x