Recorders and Players

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Can not get input picture picture to come on. Not sure of…

Customer Question
Can not get input...

Can not get input picture picture to come on

Technician's Assistant: Who makes your media player? How old is it?

Not sure of age

Technician's Assistant: What have you tried so far with your media player?

Is a sylania. not sure how old

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Using the 3 port cable we only have video and audio ports on tv

Submitted: 5 months ago.Category: Recorders and Players
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Answered in 5 minutes by:
3/13/2018
Electronics Technician: Nathan, Technician replied 5 months ago
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 31,377
Experience: Electronics technician for install, troubleshooting, and repairs.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Can you tell me the model number from the back of the tv?

Are you using red/white/yellow cords? From what device (cable/satellite, dvd, etc)?

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Customer reply replied 5 months ago
model 6419 te
white and yellow
cords from roku
Electronics Technician: Nathan, Technician replied 5 months ago

Are you connecting to the ports on the front or back?

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Electronics Technician: Nathan, Technician replied 5 months ago

Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.
Nathan

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