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I have a new turntable the Model: AT-LP3BK and the tonearm…

Customer Question
I have a new...

I have a new turntable the Model: AT-LP3BK and the tonearm just skates across the record

Technician's Assistant: How long have you had your AT-LP3BK?

Just purchased

Technician's Assistant: What have you tried so far?

I've tried setting the counterweight to 2 and balance the tone arm but it still skates.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I haven't gotten any sound out of it yet so I guess I'm pretty lost..

Submitted: 1 month ago.Category: Recorders and Players
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Answered in 4 hours by:
3/14/2018
Electronics Technician: Russell H., Service Tech replied 1 month ago
Russell H.
Russell H., Service Tech
Category: Recorders and Players
Satisfied Customers: 12,259
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your turntable question.

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Customer reply replied 1 month ago
I can get it to play.
Electronics Technician: Russell H., Service Tech replied 1 month ago

Can the tonearm / needle go below the rim of the record, when you lower the tonearm (carefully! so as not to drop the needle onto the case of the record player and damage the needle / cartridge perhaps...) ? if not, then the 'skating' may be owing to your having the 'minimum height' (when lowered) of the tone-arm set too high. Set it a bit lower, with adjustment screws at the base (according to your turntable manual) and all should be well thereafter. Let me know how it goes, please.

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Customer reply replied 1 month ago
Can’t
Electronics Technician: Russell H., Service Tech replied 1 month ago

Can the tonearm / needle go below the rim of the record, when you lower the tonearm (carefully! so as not to drop the needle onto the case of the record player and damage the needle / cartridge perhaps...) ? if not, then the 'skating' may be owing to your having the 'minimum height' (when lowered) of the tone-arm set too high. Set it a bit lower, with adjustment screws at the base (according to your turntable manual) and all should be well thereafter. Let me know how it goes, please.

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Electronics Technician: Russell H., Service Tech replied 1 month ago

Since I have not heard back from you, I am asking whether my answer was helpful and provided what you needed ?

(If I didn't answer your question, if you need more info, or have any comments, use Reply To Expert to respond, and I will be pleased to help you further.)

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Russell H.
Russell H.
Russell H., Service Tech
Category: Recorders and Players
Satisfied Customers: 12,259
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Experience: 8+ years of professional experience

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