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I have a new turntable the Model: AT-LP3BK and the tonearm…

Customer Question
I have a new...

I have a new turntable the Model: AT-LP3BK and the tonearm just skates across the record

Technician's Assistant: How long have you had your AT-LP3BK?

Just purchased

Technician's Assistant: What have you tried so far?

I've tried setting the counterweight to 2 and balance the tone arm but it still skates.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I haven't gotten any sound out of it yet so I guess I'm pretty lost..

Submitted: 4 months ago.Category: Recorders and Players
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Answered in 4 hours by:
3/14/2018
Electronics Technician: Russell H., Service Tech replied 4 months ago
Russell H.
Russell H., Service Tech
Category: Recorders and Players
Satisfied Customers: 12,776
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your turntable question.

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Customer reply replied 4 months ago
I can get it to play.
Electronics Technician: Russell H., Service Tech replied 4 months ago

Can the tonearm / needle go below the rim of the record, when you lower the tonearm (carefully! so as not to drop the needle onto the case of the record player and damage the needle / cartridge perhaps...) ? if not, then the 'skating' may be owing to your having the 'minimum height' (when lowered) of the tone-arm set too high. Set it a bit lower, with adjustment screws at the base (according to your turntable manual) and all should be well thereafter. Let me know how it goes, please.

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Customer reply replied 4 months ago
Can’t
Electronics Technician: Russell H., Service Tech replied 4 months ago

Can the tonearm / needle go below the rim of the record, when you lower the tonearm (carefully! so as not to drop the needle onto the case of the record player and damage the needle / cartridge perhaps...) ? if not, then the 'skating' may be owing to your having the 'minimum height' (when lowered) of the tone-arm set too high. Set it a bit lower, with adjustment screws at the base (according to your turntable manual) and all should be well thereafter. Let me know how it goes, please.

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Electronics Technician: Russell H., Service Tech replied 4 months ago

Since I have not heard back from you, I am asking whether my answer was helpful and provided what you needed ?

(If I didn't answer your question, if you need more info, or have any comments, use Reply To Expert to respond, and I will be pleased to help you further.)

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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