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My remote died so got the app which has worked for 2 weeks,

Customer Question
My remote died so...

My remote died so got the app which has worked for 2 weeks , now it doesn't. I got the a second time on my Mac , but it doesn't work either

Technician's Assistant: Which software or app can I help with?

Not sure

Technician's Assistant: What have you tried so far with your software?

I can't do anything because my remote doesn't work

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Can't turn on tv Sorry I got cut off

Submitted: 4 months ago.Category: Recorders and Players
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Answered in 4 hours by:
3/14/2018
Electronics Technician: Pete, Engineer replied 4 months ago
Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 20,378
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Electronics Technician: Pete, Engineer replied 4 months ago

On what device have you installed the app?

Have you tried restarting the device?

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