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My Roku remote does not work properly. When I press any

Customer Question
My Roku remote does...

My Roku remote does not work properly. When I press any button on the remote the TV instantly switches from the Roku input to the cable TV input.

Technician's Assistant: What Roku model do you have?

I don't know.

Technician's Assistant: What have you tried so far with your Roku media player?

There doesn't seem to me anything I CAN do. Using the remote turns ROKU off.

Submitted: 4 months ago.Category: Recorders and Players
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Answered in 1 minute by:
3/13/2018
Electronics Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,331
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

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Electronics Technician: Shahid, Technician replied 4 months ago

- Is it a Roku Box or a Roku Stick?

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Customer reply replied 4 months ago
a box. small, square with green light on side.
Electronics Technician: Shahid, Technician replied 4 months ago

OK, following troubleshooting step should be tried that might help

- Have you tried to disconnect Roku power cord from the power outlet for 5 minutes to reset, replug back in and check?
If not yet, please try it now and reply back with the result

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Customer reply replied 4 months ago
That fixed it. Thanks.
Electronics Technician: Shahid, Technician replied 4 months ago

Excellent, please rate me a 5-star at the top of your page so I can get the credit for my work on the website
Thank you

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Electronics Technician: Shahid, Technician replied 4 months ago

Excellent, please rate me a 5-star at the top of your page so I can get the credit for my work on the website
Thank you

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Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,331
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Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

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