Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I cannot watch anything because it is not retrieving data. I…

Customer Question
I cannot watch anything...

I cannot watch anything because it is not retrieving data. I did a wireless check and it shows ok

Technician's Assistant: Who makes your media player? How old is it?

It is a ROKU stick maybe 3 yrs old

Technician's Assistant: What have you tried so far with your Roku media player?

I am trying to watch WWE PAY PER VIEW amd it wont connect

Technician's Assistant: When we are ready I'll take you to the appropriate web page.

I tried the CW channel and it gives me a response of

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

No data returned

Submitted: 1 month ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 1 minute by:
3/12/2018
Electronics Technician: Shahid, Technician replied 1 month ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 12,690
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

Ask Your Own Recorders and Players Question
Electronics Technician: Shahid, Technician replied 1 month ago

- Have you tried to run any other app such as YouTube etc and does it work?

Ask Your Own Recorders and Players Question
Customer reply replied 1 month ago
No. Let me try
Electronics Technician: Shahid, Technician replied 1 month ago

OK, take your time

Ask Your Own Recorders and Players Question
Customer reply replied 1 month ago
you tube is working
Electronics Technician: Shahid, Technician replied 1 month ago

That means Roku stick is connected to the internet and working, have you tried to reboot the stick?

Ask Your Own Recorders and Players Question
Customer reply replied 1 month ago
I restarted it in the settings
Electronics Technician: Shahid, Technician replied 1 month ago

OK, lets try something more, disconnect Roku stick power and unplug it from TV for a minute, replug it back in TV and reconnect its power

Now run the desired app, does it work?

Ask Your Own Recorders and Players Question
Customer reply replied 1 month ago
NO luck. Same as before
Electronics Technician: Shahid, Technician replied 1 month ago

This is odd, are you able to sign out from that particular app, close it, run it again and sign in?

Ask Your Own Recorders and Players Question
Customer reply replied 1 month ago
It is a channel on my main roster on my home page. I click on it and the logo for WWE comes up. It thinks for a few moments and comes back to the home page.
Electronics Technician: Shahid, Technician replied 1 month ago

OK, please log in to your Roku account using a PC etc and check if WWE channel is still added to your account?

Ask Your Own Recorders and Players Question
Customer reply replied 1 month ago
Sorry, getting to an account i haven't used since inception and redoing password. I am in the account but it has no way of telling me what is on my account. Just what is available.
Electronics Technician: Shahid, Technician replied 1 month ago

OK, try the following link to view subscription details

https://my.roku.com/account/subscriptions

Ask Your Own Recorders and Players Question
Customer reply replied 1 month ago
I tried 4 times. It searches and comes back that it can't find the page
Electronics Technician: Shahid, Technician replied 1 month ago

I have no idea what is wrong with it, that link is working on my computer

Ask Your Own Recorders and Players Question
Customer reply replied 1 month ago
It came up. No records to display
Electronics Technician: Shahid, Technician replied 1 month ago

OK, it seems you have somehow unsubscribed it, please click the following Roku channel store link to add WWE channel to your account that should work on your Roku device

https://channelstore.roku.com/details/37966/wwe-network

Ask Your Own Recorders and Players Question
Customer reply replied 1 month ago
It says it is installed! I can't do anything with it.
Electronics Technician: Shahid, Technician replied 1 month ago

OK, last thing we can try at this point is to reset the Roku stick to default settings that might work

Please find a reset hole on the side of Roku stick, pus the reset button underneath that hole with a pointed object for 3 seconds to restore the device to default settings, go through setup that will show up and check the WWE channel app

Thanks

Ask Your Own Recorders and Players Question
Customer reply replied 1 month ago
I reset it. Jumped through all its hoops redownloaded all apps and tried several of them. They are telling me that the stick is not retrieving data more or less.
Customer reply replied 1 month ago
What do I do?
Electronics Technician: Shahid, Technician replied 1 month ago

Sorry to hear that, it seems this stick has got an internal failure which is causing to process the data for several channel apps, we have tried all possible fixes and none worked, at this point, a new Roku stick is needed to resolve the problem

I hope this info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page so I can get the credit for my work on the website
Thank you

Ask Your Own Recorders and Players Question
Customer reply replied 1 month ago
even though i subscribe to roku, will they five me a new one? Or i have to buy another one and set up again
Electronics Technician: Shahid, Technician replied 1 month ago

You would need to buy a new Roku Stick to set it up

Ask Your Own Recorders and Players Question
Was this answer helpful?
Ask Shahid Your Own Question
Shahid
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 12,690
12,690 Satisfied Customers
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

Shahid is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

761 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Engineer John C.

Engineer John C.

Engineer

166 satisfied customers

Expert in Recorders and Players like the popular ROKU. I am Computer Eng. with 10+ years of experience with network devices.

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

44 satisfied customers

Over 25 years experience in electronic repair and design.

< Previous | Next >

Related Recorders and Players Questions
I can't get back from the roku to the regular tv channels.
I can't get back from the roku to the regular tv channels. … read more
Harry
Harry
1,436 satisfied customers
My roku light won't go when shut it down. Ruku 2. Ru. Rokue
My roku light won't go when shut it down JA: What Roku model do you have? Customer: Ruku 2 JA: What have you tried so far with your Roku media player? Customer: Ru JA: Anything else you want the Video… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
It won't come on. It's a Roku 3. Unplugging it, taking the
Unplugging it, taking the batteries out, and pushing buttons on the remote. … read more
Harry
Harry
1,436 satisfied customers
UB900 will not read all 4K discs. 1 year? Not a lot.Reset
UB900 will not read all 4K discs JA: How long have you had your UB900? Customer: 1 year? JA: What have you tried so far? Customer: not a lot.Reset factory settings JA: Which ESET product do you have? … read more
Harry
Harry
1,436 satisfied customers
It says unable to connect. When I choose my network, then
It says unable to connect. When I choose my network, then enter my password ***** still says “unable to connect” … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
521 satisfied customers
I have wireless. Onnection but it says my internet
I have wireless. Onnection but it says my internet connection is too slow … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
It has been a few months since I had my Roku on. Now, I
It has been a few months since I had my Roku on. Now, I didn't get a full screen of shows, took me quite a bit of searching to resume Peaky Blinders. I have selected the show, but all I have is the re… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
II HAVE 2 BOTH QUIT AT SAME TIME SAYS ENTER CODE 016. DO YOY
II HAVE 2 BOTH QUIT AT SAME TIME SAYS ENTER CODE 016 … read more
Harry
Harry
1,436 satisfied customers
No sound..doesnt appear to be tv..have sound in CD..DVD..and
No sound..doesnt appear to be tv..have sound in CD..DVD..and TV..not Roku.. … read more
Shahid
Shahid
Technician
12,690 satisfied customers
We are getting the purple screen ,hazard sign HDCP
We are getting the purple screen ,hazard sign HDCP unauthorized. for help visit : go.roku.com/HDCP. I did all that it said to do and still we can't get anything to show without that sign. we watched Y… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
I have a new router from xfinity Comcast and cannot acces
I have a new router from xfinity Comcast and cannot acces Roku or Netflix … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
Looking for a repair tech for Panasonic twin recorder 18
looking for a repair tech for Panasonic twin recorder 18 months old in western Australia In rockingham 6168 postcode … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
I can not log on & I do not seem to be able to get to a
I can not log on & I do not seem to be able to get to a point where I can enter a new password. What do I need to do? … read more
Harry
Harry
1,436 satisfied customers
I have not used my roku in a time and now it will not play
hi, i have not used my roku in a long time and now it will not play channels. serial no. 1XC39A148394. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a SC-CH94M CD jukebox, which has worked perfectly for
I have a SC-CH94M CD jukebox, which has worked perfectly for years, but now when I turn it on it scans the jukebox during the boot-up process, and just says error. I cannot play any CD's, not even fro… read more
Harry
Harry
1,436 satisfied customers
What does "recording ending" mean after recording from
What does "recording ending" mean after recording from cassette tape to usb? … read more
Harry
Harry
1,436 satisfied customers
It well not take my password, and can i link the new to my
It well not take my password, and can i link the new to my account that I have … read more
Harry
Harry
1,436 satisfied customers
My tiki keeps freezing up and rebooting itself. Direct.
Turning it off and on, unplugging a plug-in it. Back in … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,673 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x