Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have turned off the tv and roku (unplugged) and put it…

Customer Question
I have turned off...

I have turned off the tv and roku (unplugged) and put it back on. The roku is frozen at the first white page with the dancing roku

Technician's Assistant: What Roku model do you have?

Where whould I find that?

Technician's Assistant: The Video Technician will be able to walk you through that. What have you tried so far with your Roku media player?

I have unplugged my tv and roku and then plugged it back in. It is frozen ,,,,,I have changed batteries in remote three times,,,, It is frozen

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

No I do not think so,,,,,,,

Submitted: 4 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 3 minutes by:
3/11/2018
Electronics Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,321
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

Ask Your Own Recorders and Players Question
Electronics Technician: Shahid, Technician replied 4 months ago

- Is it a Roku Box or a Roku Stick that is frozen on logo screen?

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 777
777 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

777 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
I installed a new modem and now I can not use my roku. In
I installed a new modem and now I can not use my roku … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
All I get is the purple houses screen. Roku about a year.
All I get is the purple houses screen JA: Who makes your media player? How old is it? Customer: Roku about a year JA: What have you tried so far with your Roku media player? Customer: Off & on several… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Roku appears on the screen but I can't get my device to move
Roku appears on the screen but I can't get my device to move over to Netflix or amazon prime … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I can't connect my roku player to my smart tv. Large
I've been on the phone, but no success making a contact.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Everything is fine except for my remote. It's not scrolling
Everything is fine except for my remote. It's not scrolling up and down,nor changing channels. … read more
Harry
Harry
2,052 satisfied customers
I have the little roku hand unit and my Netflix freezes at
I have the little roku hand unit and my Netflix freezes at the pañel where we can chose Netflix or ggoogle etc … read more
Shahid
Shahid
Technician
13,321 satisfied customers
Not working but it was 2-days ago. From Netficks I get code
Not working but it was 2-days ago. From Netficks I get code NW 2-5. Very upsetting--I am 83-year old, I like things to be simple! … read more
Eldon
Eldon
BS
216 satisfied customers
I have a Roku 3 box that's about one year old. It's worked
I have a Roku 3 box that's about one year old. It's worked fine until tonight. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
The tv will not stay turned off. I have taken the batteries
the tv will not stay turned off. I have taken the batteries out of the remote, unplugged the Roku from the power source, waited 5 seconds, plugged the power source back into the Roku and put the batte… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
Roku express remote not working, has new batteries tested,
roku express remote not working, has new batteries tested, direct line to roku at tv. The actual device which has a small white light on the right side will blink. then solid white, then turns off. It… read more
Shahid
Shahid
Technician
13,321 satisfied customers
Moved to new location. Can bring up Roku screen but does not
Moved to new location. Can bring up Roku screen but does not respond to controller. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
When I set my TV for the channel I use for streaming
When I set my TV for the channel I use for streaming channels, the only thing I see is the digital time bouncing around the screen. … read more
Shahid
Shahid
Technician
13,321 satisfied customers
I have moved and lost all my paperwork to my Roku. I am
Hi, I have moved and lost all my paperwork to my Roku. I am looking for a pin number to my unit. Can you help me? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Roku 3. I have everything connected but the Roku
I have a Roku 3. I have everything connected but the Roku pages says not connected … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I am trying to change my e-mail and password ('t remember
Good morning. I am trying to change my e-mail and password (don't remember password) with ROKU. I cannot find settings.… read more
Shahid
Shahid
Technician
13,321 satisfied customers
I select source, and roku home page appears. (this is different
I select source, and roku home page appears. (this is different than before.) This page is frozen and the remote does not help.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My Roku has been disconnected for over a year. I plugged
My Roku has been disconnected for over a year. I plugged the power cord into the wall, attached the three colored plugs into the TV, changed the batteries in the remote and turned on the TV. Nada. i c… read more
Sijad H.
Sijad H.
Aviatio Electricians Mate
Associate Degree
43 satisfied customers
Why doesn't Roku remote connect? It did so previously. All I
Why doesn't Roku remote connect? It did so previously. All I get now is the word"Roku" in dancing purple letters. The blue light blinks when I press the Home button, but Roku does not come on.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x