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Louie, Technician
Category: Recorders and Players
Satisfied Customers: 791
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have turned off the tv and roku (unplugged) and put it

Customer Question

I have turned off the tv and roku (unplugged) and put it back on. The roku is frozen at the first white page with the dancing roku
JA: What Roku model do you have?
Customer: where whould I find that?
JA: The Video Technician will be able to walk you through that. What have you tried so far with your Roku media player?
Customer: I have unplugged my tv and roku and then plugged it back in. It is frozen ,,,,,I have changed batteries in remote three times,,,, It is frozen
JA: Anything else you want the Video Expert to know before I connect you?
Customer: no I do not think so,,,,,,,
Submitted: 8 months ago.
Category: Recorders and Players
Expert:  Shahid replied 8 months ago.

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

Expert:  Shahid replied 8 months ago.

- Is it a Roku Box or a Roku Stick that is frozen on logo screen?