Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I can see" city" but I can't get it to go to Netci.

I can see "...

I can see " city" but I can't get it to go to Netci

Technician's Assistant: Who makes your media player? How old is it?

Sorry....didn't finish my post. It will not go to Netflix or z y

Technician's Assistant: What have you tried so far with your media player?

Anything else.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

It has been working fine. I just want it back.

Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 5 minutes by:
3/11/2018
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 47,521
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own Recorders and Players Question

Sorry, what device are you having problems with- is this a Roku, or Firestick or something? Let me know.

Ask Your Own Recorders and Players Question

Simply send a reply back to proceed.

Ask Your Own Recorders and Players Question
Customer reply replied 4 months ago
Roku

Okay, this means the remote has lost pairing with the Roku. Which model Roku is this and how old is it?

Ask Your Own Recorders and Players Question
Customer reply replied 4 months ago
Where do I find that info?
Customer reply replied 4 months ago
Are you there?

Well you would likely be able to tell me how old it is???

As far as the model, is it a stick, or a box, and does it say anything on the box if it's a box?

Ask Your Own Recorders and Players Question

How old is the Roku?

Ask Your Own Recorders and Players Question
Customer reply replied 4 months ago
No phone call for $26.00.

I'm not sending the phone call offer and am not available by phone.

Again-

How old is the Roku?

Ask Your Own Recorders and Players Question

Are you there?

Ask Your Own Recorders and Players Question
Customer reply replied 4 months ago
4200X
Customer reply replied 4 months ago
No date on the box.

I don't need a date I'm just wondering ROUGHLY how long you have owned it for? This allows me to know if possibly the remote batteries need to be replaced. Do you understand?

Ask Your Own Recorders and Players Question
Customer reply replied 4 months ago
It's about 7 years old.

Thank you, ***** ***** you ever replaced the remote batteries?

Ask Your Own Recorders and Players Question
Customer reply replied 4 months ago
But I will try again.

Okay, yes please try that and let me know what happens. I have more steps for you to try if that does not work.

Ask Your Own Recorders and Players Question

Were you able to try those steps and are you still having the same problem?

Ask Your Own Recorders and Players Question
Customer reply replied 4 months ago
New batteries, not working.
Customer reply replied 4 months ago
Can you see if my account is up to date?

No I cannot look that up and can tell you with certainty that this has NOTHING to do with your account being up to date or not. Locate the tiny pinhole reset button on the back of the Roku box below the power cord inlet. Use a paperclip or another sharp device and press and hold it for 8 seconds and release. The Roku will restart and reset all settings to defaults. You will then need to setup the Roku as if it was new.

Ask Your Own Recorders and Players Question

If the Roku is still locked up after performing the factory reset above, then the device has failed and would need to be replaced. This is not uncommon with a Roku over 5 years old and a new one can be purchased for less than $40.

Other than that, I'm sorry for the bad news and wish there were a quick fix.

Let me know if you need more help. Also, could you please click a POSITIVE RATING (3-5 stars at the top of the page) and click SUBMIT so that I am credited for working with you today?

Ask Your Own Recorders and Players Question
Customer reply replied 4 months ago
Hold on

Holding

Ask Your Own Recorders and Players Question
Customer reply replied 4 months ago
I think that did it!

Okay, great! Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

Ask Your Own Recorders and Players Question
Customer reply replied 4 months ago
Well now it says repair remote

Alright sounds like you need a new remote then, You can order these from Roku.

Ask Your Own Recorders and Players Question
Customer reply replied 4 months ago
Ok..I repaired the remote
Ask Your Own Recorders and Players Question

Oh "re-pair" not "repair". Thanks for clearing that up!

Ask Your Own Recorders and Players Question

Do you need further assistance with this?

Ask Your Own Recorders and Players Question
Customer reply replied 4 months ago
Thanks!

You've got it!

Ask Your Own Recorders and Players Question

Do you need further assistance with this?

Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 47,521
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified
Aric and 87 other Recorders and Players Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 47,521
47,521 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

774 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
I have a Roku account for a few years...all of a sudden it
I have a Roku account for a few years...all of a sudden it won't work. I think … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
When I click my Roku remote, noting happens. It doesn't go
When I click my Roku remote, noting happens. It doesn't go to Netflix as it did. There is just a screen after I go onto HML2 that has the word ROKU just circulating on the screen. I tried replacing th… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Roku has stopped showing the pictures on the choice of
Roku has stopped showing the pictures on the choice of movies, tv, etc. Netflix, Amazon, etc. This makes it difficult to make selections. Titles and short description are not a 1,000 words and picture… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I use Netflix, Amazon and Hulu with my Roku. Amazon and Hulu
I use Netflix, Amazon and Hulu with my Roku. Amazon and Hulu work fine, but Netflix is now in French. My regular cable tv with many channels works fine. Can you tell me how to fix this? Tom … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
We had Netflix installed on our Samsung smart TV via Roku
We had Netflix installed on our Samsung smart TV via Roku about 6 mos. ago. It worked fine for about 5 mos. Now, when I hit Netflix, I get a B & W city scape on the screen. The word ROKU appears a few… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Netflix says I need to updated roku. I did that and still
Netflix says I need to updated roku. I did that and still can not get into Netflix's. I can type in my email address but ther is no next button to hit. Can I please talk to someone. I have been doing … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
We go not get any cover pictures of films on Netflix, only
We go not get any cover pictures of films on Netflix, only blank squares. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I can't see any of my watch list in Netflix, Amazon, Hulu
I can't see any of my watch list in Netflix, Amazon , Hulu etc... I see the windows with ? Amaris in it. I can click on box and whatever … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I can't access my Netflix and other streaming channels
I can't access my Netflix and other streaming channels through my set with my Roku device. I can see the icons, but when I try to go further, nothing happens or the screen goes dark. I've tried re-pow… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have Roku premium plus.We had trouble, It is 4mos old Iget
It is 4mos old Iget the Roku picture on my TV screen but I cant get it to move.No Netflix ect. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I am getting error code 014.50 on my Roku when I tried to
Hi, I am getting error code 014.50 on my Roku when I tried to connect to my wireless. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I was watching a movie on Netflix last night and I stopped
I was watching a movie on Netflix last night and I stopped it to watch something on HDM1. I switched back to finish watching the movie later on and I could only see the word ROKU bouncing around the s… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
It says i'm not authorized and I should be, 1 yr. 2, not
not sure...what happened but its been this way a while and I didn't know it … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
On the TV-Roku is turned on. On the screen seer all of the
on the TV-Roku is turned on. On the screen seer all of the different things that I can get on Roku. I clicked on the Netflix one, and it does not come on-I tried others and some of them come on at the… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
We have Netflix set up through our wireless sony VCR. I can
We have Netflix set up through our wireless sony VCR. I can open netflix and can get into most files but the television file on the "see all" button sends me to "reference code 300" and we go any furt… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Can't get netflix to work on our tv, Sony Bravia 2011, just
just since my other computor died a few days ago. I called Netflix and they said to update my tv … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
We can't get a picture. It says unauthorized and disabled
We can't get a picture. It says unauthorized and disabled content on Netflix … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
hi. i have a bdp-s580 blu ray player and i cant get it to
hi. i have a bdp-s580 blu ray player and i can't get it to connect to netflix. the wireless connections are all set and seem fine. the updates have been run. there is no icon. the netflix person has b… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x