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I have lost my Internet connection for my Roku. I have tried…

Customer Question
I have lost my...

I have lost my Internet connection for my Roku. I have tried several times to get it back myself, but I am not getting it to work,

Technician's Assistant: What Roku model do you have?

4230x1

Technician's Assistant: What have you tried so far with your Roku media player?

I have tried to follow the instructions on the tv, I may have messed up myself when I entered my password. I forgot that it was all in caps and I entered it as lower case

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

I am not sure what type of Internet connection I have, I think it is wifi

Submitted: 4 months ago.Category: Recorders and Players
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Answered in 31 minutes by:
3/10/2018
Electronics Technician: Suhasini Velu,
 replied 4 months ago
Suhasini Velu
Category: Recorders and Players
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your router and Roku from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.

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Customer reply replied 4 months ago
OK, I did that
Customer reply replied 4 months ago
I am not paying $26.00. I will get my nephew to help me.
Electronics Technician: Suhasini Velu,
 replied 4 months ago

If you do not wish to utilize our services, you can Customer Support via email at***@******.*** or you can view options for contacting them by chat or phone at ww2.justanswer.com/help to request a refund.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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