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I am having a problem getting to the ROKU set up beginning…

I am having a...

I am having a problem getting to the ROKU set up beginning with language

Technician's Assistant: What Roku model do you have?

Streaming stick for Direct Now

Technician's Assistant: What have you tried so far with your Roku media player?

The stick is pair to the remote and in the HDMI2 port

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Customer reply replied 5 months ago
Just cannot get to the ROKU screen on the TV to select the language and set up
Answered in 4 minutes by:
3/10/2018
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,477
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

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- Could you please get me the complete model number written on back cover or side panel of the TV?

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Customer reply replied 5 months ago
i will go get it... It is a SamSung PN51E530A3F
1080p 60

Thanks for the info

- Are you able to select HDMI-2 input on the TV?

- What video source is hooked to HDMI-1 input of the TV and does it work?

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Customer reply replied 5 months ago
to HDMI-2
HDMI 1 Uverse

OK, do you get power light on Roku stick lit up?
Also, does the Roku logo or home screen show up on TV?

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Customer reply replied 5 months ago
The power light is on the stick but no Logo on the home screen

OK, following troubleshooting step should be tried as the first thing that might help

- Have you tried to disconnect TV and Roku Stick power cords from the power outlet for 10 minutes to reset, replug back in and check?
If not yet, please try it now and reply back with the result

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Customer reply replied 5 months ago
we have not ... will disconnect for 10 minutes and reset

OK, please take your time

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Customer reply replied 5 months ago
thank you

Please reply back with the result

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Customer reply replied 5 months ago
Reset and it come up in HDMI 1 but in a foreign language

OK, so you're now getting Roku home screen in a different language, is this correct?

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Customer reply replied 5 months ago
it the set up stage

OK, lets try to restore Roku Stick to default settings to start the setup again to set it on correct language

Please find a Reset hole on side of Stick, push the reset button under that hole for 3 seconds with a pointed object, release the reset button that will restore it to default settings and language selection page should come up

Please reply back with the result

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Customer reply replied 5 months ago
It worked! Thank you very much!

Excellent, if you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page so I can get the credit for my work on the website
Thank you

Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,477
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified
Shahid and 87 other Recorders and Players Specialists are ready to help you
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Category: Recorders and Players
Satisfied Customers: 13,477
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Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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