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Remote not pairing. Roku, 2017 stick. Check batteries,

Customer Question
Remote not pairing Technician's...

Remote not pairing

Technician's Assistant: Who makes your media player? How old is it?

Roku, 2017 stick

Technician's Assistant: What have you tried so far with your Roku media player?

Check batteries, manual pairing procedure

Submitted: 4 months ago.Category: Recorders and Players
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Answered in 30 minutes by:
3/10/2018
Electronics Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,301
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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- What manual procedure you have tried to pair the remote?

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Customer reply replied 4 months ago
prescribed by roku. unplug stick and reconnect, press and hold pairing button on remote
Electronics Technician: Shahid, Technician replied 4 months ago

OK, did you disconnect power of Roku stick for a minute, reconnect to get it reboot?

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Electronics Technician: Shahid, Technician replied 4 months ago

OK, please put fresh batteries in Roku remote, press and hold pairing button on remote for 5 seconds, release the button and wait 5 seconds, now try the remote

Does it work?

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Customer reply replied 4 months ago
I have done that and no success
Electronics Technician: Shahid, Technician replied 4 months ago

Sorry to hear that, it seems the remote control has got an internal failure and a new remote is needed to resolve the problem. Please click the following Roku link to order the remote control

https://www.roku.com/accessories/remotes

I hope this info will help. If you have any additional questions, feel free to ask

Thanks

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