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My device stopped working. The tv shows “no signal” A blue…

Customer Question
My device stopped working...

My device stopped working. The tv shows “no signal”

Technician's Assistant: What does your TV screen look like when you try to connect your digital media player? Is there anything at all displayed?

A blue screen now. Before it was the roku screen. No light on the device either

Technician's Assistant: Is your digital media player connected to the TV, or is it connected to a power outlet?

Both if I am understanding what you are asking.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Just that I would like to watch tv. Lol

Submitted: 4 months ago.Category: Recorders and Players
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Answered in 4 minutes by:
3/9/2018
Electronics Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,318
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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Electronics Technician: Shahid, Technician replied 4 months ago

- Is it a Roku Box or a Roku Stick not working?

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Customer reply replied 4 months ago
It the box that is needed to be secured to the TV
Electronics Technician: Shahid, Technician replied 4 months ago

OK, have you tried to disconnect Roku power from the wall outlet for a minute, reconnect back in and reply back with the result?

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Customer reply replied 4 months ago
No. I will do that now.
Customer reply replied 4 months ago
The roku light came on but still screen. I am trying channel now
Customer reply replied 4 months ago
Still nothing
Electronics Technician: Shahid, Technician replied 4 months ago

Is the Roku remote working with Roku box and are you able to select anything on Roku home screen?

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Customer reply replied 4 months ago
No roku screen just blue
Electronics Technician: Shahid, Technician replied 4 months ago

Just to clarify, there is no Roku Home Screen appear on TV and you get just a solid blue screen, is this correct?

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Electronics Technician: Shahid, Technician replied 4 months ago

- Could you please get me the complete model number written on back cover or side panel of the TV?

- Are you sure the TV has set on correct video input source so it can get Roku video signals?

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Customer reply replied 4 months ago
I haven’t changed anything when this happened. The model number is
VX200E
Electronics Technician: Shahid, Technician replied 4 months ago

OK< what HDMI input of this TV connected to Roku box?
Is it HDMI-1 or HDI-2

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Customer reply replied 4 months ago
1
Customer reply replied 4 months ago
Even my iPad is saying it cannot connect to my device
Electronics Technician: Shahid, Technician replied 4 months ago

What device you're referring here? a wifi modem?

If there is a problem with wifi internet, TV still shows Roku home screen graphics

Lets try one more thing, please reboot TV and Roku device one more time

If the problem still persists then find Reset button/ hole on the back of Roku box, push the reset button with a pointed object to restore the Roku box to default settings, do you get Roku logo screen now?

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Customer reply replied 4 months ago
My WiFi modem is in another room and is working.
I have unplugged both attachments and I have reset the roku box.
Still nothing.
Electronics Technician: Shahid, Technician replied 4 months ago

Sorry to hear that, last option to reset the Roku box as requested in the previous reply

If the problem still persists then find Reset button/ hole on the back of Roku box, push the reset button with a pointed object to restore the Roku box to default settings, do you get Roku logo screen now?

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Customer reply replied 4 months ago
Thank you for your help and time but I think it’s not going to work.
Have a good afternoon.
Customer reply replied 4 months ago
I did all that you asked and still nothing. I was always referring to the roku device
Customer reply replied 4 months ago
I do not have any others with this TV
Electronics Technician: Shahid, Technician replied 4 months ago

OK, now it is confirmed that Roku box has got an internal failure, I am really sorry about this and you are going to have to return the device to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. If Roku box is out of warranty then a new device is next option to resolve the problem

I hope this info will help. If you have any additional questions, feel free to ask

Thanks

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