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Trying to use sony walkman keep getting message Windows

Customer Question
Trying to use sony...

Trying to use sony walkman keep getting message Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Technician's Assistant: What device or product does this involve?

I have two identical nwze385 walkman mp3 players get the same message for both. they work on my other computer

Technician's Assistant: Who makes your media player? How old is it?

Sony 2 yrs approx

Technician's Assistant: What have you tried so far with your Sony media player?

Updating drivers tried registry cleaner

Submitted: 4 months ago.Category: Recorders and Players
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Customer reply replied 4 months ago
still waiting on answer
Customer reply replied 4 months ago
it has been almost 2 hours since my original question. Is someone working on it. Please let me know.
Answered in 1 day by:
3/10/2018
Electronics Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,614
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Electronics Technician: Harry, Customer Service replied 4 months ago

It is likely an issue with your computer -- The registry cleaner and driver update software are actually harmful software and can cause issues.

Can I connect to your computer?

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Electronics Technician: Harry, Customer Service replied 4 months ago

Great! Please send the premium service offer

Ask Your Own Recorders and Players Question
Customer reply replied 4 months ago
don't know what you are talking about
Electronics Technician: Harry, Customer Service replied 4 months ago

I have sent you the offer

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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