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Trying to play video rental. it shows I need a plugin. When…

Customer Question
Trying to play video...

Trying to play video rental. it shows I need a plugin. When I click the icon nothing happens

Technician's Assistant: What's the brand and model of your product?

Prime Video rental. Rising Sun

Technician's Assistant: What have you tried so far?

Just clicking on it and going back to see if there is a place to download plugins for Mac

Technician's Assistant: What Operating System (OS) are you running on your Mac?

10.11.6

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

This is the first time to amozon

Submitted: 4 months ago.Category: Recorders and Players
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Customer reply replied 4 months ago
I have to leave the office. Can I call at a later time
Answered in 3 hours by:
3/9/2018
Electronics Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,580
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Electronics Technician: Harry, Customer Service replied 4 months ago

Which web browser are you using?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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