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I have a Rokuy 3 which consistently overheats and shuts

Customer Question
I have a Rokuy...

I have a Rokuy 3 which consistently overheats and shuts down. I even place frozen ice packs under it, and it still happens. Checked with forum and found out I'm not alone. What's up with this?

Technician's Assistant: What Roku model do you have?

Roku3

Technician's Assistant: What have you tried so far with your Roku media player?

As above. Plug it in, unplug it and let it rest (it does come back on for awhile). It then overheats and shuts down again. As I said, I've even placed little frozen cold packs under it with little difference.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

No, I wuld just likje it taken care of, didn't buy a 3 to have it shut down all the itme.

Submitted: 5 months ago.Category: Recorders and Players
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Answered in 2 hours by:
3/8/2018
Electronics Technician: Harry, Customer Service replied 5 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,828
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Electronics Technician: Harry, Customer Service replied 5 months ago

Unfortunately, you will need to contact ROKU for a repair or replacement.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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