Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have set up the Roku but I am unable to set up the tv.

Customer Question
I have set up...

I have set up the Roku but I am unable to set up the tv.

Technician's Assistant: What does your TV screen look like when you try to connect your digital media player? Is there anything at all displayed?

Just the regular channels

Technician's Assistant: Is your digital media player connected to the TV, or is it connected to a power outlet?

It is connected to both. I am not even sure I did that right. I am a senior!!!

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Please help me

Submitted: 1 month ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 5 minutes by:
3/8/2018
Electronics Technician: Nathan, Technician replied 1 month ago
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 29,002
Experience: Electronics technician for install, troubleshooting, and repairs.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Can you tell me where on the back of the tv you have connected the roku?

Ask Your Own Recorders and Players Question
Customer reply replied 1 month ago
To the HDMI
Customer reply replied 1 month ago
Not really
Electronics Technician: Nathan, Technician replied 1 month ago

I need to know which specific port on the tv, please.

They are labeled, such as hdmi1, hdmi2, hdmi3, etc.

Ask Your Own Recorders and Players Question
Customer reply replied 1 month ago
HDMI in
Electronics Technician: Nathan, Technician replied 1 month ago

Which one?

Ask Your Own Recorders and Players Question
Customer reply replied 1 month ago
It is saying on the tv that I need a password. I don't have a password.
Electronics Technician: Nathan, Technician replied 1 month ago

Please provide the specific details I've requested for me to be able to help you.

Ask Your Own Recorders and Players Question
Customer reply replied 1 month ago
It is connected to HDMI.
Electronics Technician: Nathan, Technician replied 1 month ago

Your tv almost certainly has more than one hdmi port.

Which specific one? Hdmi1, hdmi2, hdmi3, etc?

Ask Your Own Recorders and Players Question
Customer reply replied 1 month ago
hdmi2
Electronics Technician: Nathan, Technician replied 1 month ago

Okay, now take your TV remote, and press the input/source button, to select hdmi2

this brings up the roku home screen

you'll be prompted through the initial setup,

where you'll have to select your home wifi network name and put in your wifi password

Ask Your Own Recorders and Players Question
Customer reply replied 1 month ago
I give up now I says I have no signal. The problem was the password. I don't know my password.
Electronics Technician: Nathan, Technician replied 1 month ago

The tv has to be set for the proper input to match where the roku is connected.

Your password ***** ***** own personal information, for your own home wifi network. No one else has or can provide you that information.

You should be the only person to know your own wifi password.

If your internet provider owns the router/equipment, then you can contact them for help with your password.

Ask Your Own Recorders and Players Question
Customer reply replied 1 month ago
I get a signal on hdmi1. They are the ones who said you could help me Thank you Good by
Electronics Technician: Nathan, Technician replied 1 month ago

Then your roku must be plugged into hdmi1.

Do you own your own router, or is it provided by your internet service?

Ask Your Own Recorders and Players Question
Electronics Technician: Nathan, Technician replied 1 month ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

Ask Your Own Recorders and Players Question
Was this answer helpful?
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 773
773 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

773 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Engineer John C.

Engineer John C.

Engineer

166 satisfied customers

Expert in Recorders and Players like the popular ROKU. I am Computer Eng. with 10+ years of experience with network devices.

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

44 satisfied customers

Over 25 years experience in electronic repair and design.

< Previous | Next >

Related Recorders and Players Questions
UB900 will not read all 4K discs. 1 year? Not a lot.Reset
UB900 will not read all 4K discs JA: How long have you had your UB900? Customer: 1 year? JA: What have you tried so far? Customer: not a lot.Reset factory settings JA: Which ESET product do you have? … read more
Harry
Harry
1,418 satisfied customers
I recently bought a Sony disc/ dvd player BDP s3500 to play
HI Pearl, I recently bought a Sony disc/ dvd player BDP s3500 to play Netlfix especially. But, sometimes it connects to the wireless internet and others it doesn't? … read more
Harry
Harry
1,418 satisfied customers
I am having trouble resetting my password. Are you talking
I have received 4 emails to reset my password ***** when I try to sign in I am told that the password ***** ***** good. … read more
Harry
Harry
1,418 satisfied customers
It keeps saying there has been an error loading, try again
It keeps saying there has been an error loading, try again later! … read more
Harry
Harry
1,418 satisfied customers
Tried to sync roku with laptop; failed and cannot reactivate
tried to sync roku with laptop; failed and cannot reactivate roku. … read more
Harry
Harry
1,418 satisfied customers
Need to know my ROKu pin. Trying to add Hulu to my account.
Need to know my ROKu pin JA: What Roku model do you have? Customer: Trying to add Hulu to my account JA: What have you tried so far with your Roku media player? Customer: TCL JA: Anything else you wan… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
I am trying to watch Netflix. My selection plays for a
I am trying to watch Netflix. My selection plays for a minute or two and then the screen goes black. Then returns to the Roku home page. I was told by Spectrum that my internet connection is good. Why… read more
Nathan
Nathan
Technician
29,002 satisfied customers
I am not able to watch movies on my Roku. The message is,
I am not able to watch movies on my Roku. The message is, "we're having trouble playing this title right now. Please try again later or select a different title." I've tried several and all give me th… read more
Nathan
Nathan
Technician
29,002 satisfied customers
Rocku does not allow me to connect to my yifi. ROKU 2XD. I
I get as far as typing my password in and does not connect iget a red X … read more
Harry
Harry
1,418 satisfied customers
My Panasonic DMR 550 T is showing category radio so I'm
My Panasonic DMR PWT 550 T is showing category radio so I'm unable to program taping … read more
Harry
Harry
1,418 satisfied customers
Since my phone went out yesterday, I can't get connected to
since my phone went out yesterday, I can't get connected to roku channels … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
Don't know my 5digit pin. What is that exactly. Tried to put
Don't know my 5digit pin JA: Who makes your media player? How old is it? Customer: What is that exactly JA: The Video Technician will be able to walk you through that. What have you tried so far with … read more
Harry
Harry
1,418 satisfied customers
How do I select the input I used to connect to the streaming
how do I select the input I used to connect to the streaming player. .Item #3 in the quick start Guide … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
I have the little roku hand unit and my Netflix freezes at
I have the little roku hand unit and my Netflix freezes at the pañel where we can chose Netflix or ggoogle etc … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
Won't accept WIFI password. Arris. I used the listed wifi
I used the listed wifi security key #for password. Wont accept. … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
No sound. Had it last night but not today. Roku Ultra.
No sound. Had it last night but not today. Roku Ultra. … read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
I have a Roku Premiere. I bought it last fall. Direct TV
I have a Roku Premiere JA: How old is your Roku? Customer: i bought it last fall JA: What have you tried so far with your Roku? Customer: direct TV now JA: Anything else you want the Video Expert to k… read more
Nathan
Nathan
Technician
29,002 satisfied customers
I cant launch any channel message says there isnt enough
I cant launch any channel message says there isnt enough space. Says to remove channels. … read more
Nathan
Nathan
Technician
29,002 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x