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When I click my Roku remote, noting happens. It doesn't go…

Customer Question
When I click my...

When I click my Roku remote, noting happens. It doesn't go to Netflix as it did. There is just a screen after I go onto HML2 that has the word ROKU just circulating on the screen. I tried replacing the AAA batteries, but that didn't help.

Technician's Assistant: What Roku model do you have?

Let me look at it. Shall I look at the stick? It says on the back of the stick model # 3600x. I wouldn't know where to find a model other than that.

Technician's Assistant: What have you tried so far with your 3600X?

The Roku stick that is plugged into the back of the TV? I unplugged it to see if a model # was written on it. Then I replugged it in.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

What else is there to know and where is the Video Expert? I want the thing to work so I can get to Netflix.

Submitted: 4 months ago.Category: Recorders and Players
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Answered in 1 minute by:
3/8/2018
Electronics Technician: technicalcat, Engineer replied 4 months ago
technicalcat
technicalcat, Engineer
Category: Recorders and Players
Satisfied Customers: 2,577
Experience: Technician at LocalTechShop
Verified

Hello and thank you for using this service. My name is ***** ***** I will help you now.

Does your Roku stick also have an ac adapter attached to it?

NOTE: To reply to me, please type your message in the box below and click the button to send.

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Customer reply replied 4 months ago
What is an ac adapter?????? Whatever it has or does not have, it always worked until about 4 days ago.
Electronics Technician: technicalcat, Engineer replied 4 months ago

Hello, do you still need help with this issue?

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