Recorders and Players

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I have a Sony Blu-ray Disc DVD Player and the DVD drawer…

I have a Sony...

I have a Sony Blu-ray Disc DVD Player and the DVD drawer will not open either manually or by remote

Technician's Assistant: What Sony model do you have?

BDP S1700

Technician's Assistant: What have you tried so far with your BDPS1700?

Unplugging and plugging back in

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Drawer won't open and power switch cannot be turned off manually or remotely. Remote not even responding

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Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
3/3/2018
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 792
Experience: Worked on these instruments for over 15 years.
Verified
Hi welcome to just answer
When you press open button, do you hear any motor noise ? You might want to bring your ear close to the system to hear
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Customer reply replied 5 months ago
No
Ok, there is a problem with the opening mechanism
Ask Your Own Recorders and Players Question
If you have hand tools you can take the top cover off to perform a visual inspection
Ask Your Own Recorders and Players Question
The problem is the motor drive circuit, it could be a motor or the circuit that runs the motor. If you can take the cover off, you will be able to check the inside.
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Customer reply replied 5 months ago
Ok. Thanks. It's a brand new player!
If it is brand new, then take it back to the store and get a different one as it is manufacturer defect
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 792
Experience: Worked on these instruments for over 15 years.
Verified
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Category: Recorders and Players
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