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My roku won't connect. It shows all my channels but says not…

Customer Question
My roku won't connect ...

My roku won't connect

Technician's Assistant: What does your TV screen look like when you try to connect your digital media player? Is there anything at all displayed?

It shows all my channels but says not connected at the top

Technician's Assistant: Is your digital media player connected to the TV, or is it connected to a power outlet?

Power outlet and tv

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Not that i know of

Submitted: 5 months ago.Category: Recorders and Players
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Answered in 16 minutes by:
2/6/2018
Electronics Technician: Suhasini Velu,
 replied 5 months ago
Suhasini Velu
Category: Recorders and Players
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your TV from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.

What is the model number of your Roku?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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