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My Sony cd/dvd player isn't playing my cds. It says loading…

Customer Question
My Sony cd/dvd player...

My Sony cd/dvd player isn't playing my cds. It says loading than goes to the DVD screen. And the cd isn't coming up on my screen

Technician's Assistant: What Sony model do you have?

SR210P

Technician's Assistant: What have you tried so far with your Sony media player?

Just some workout cds. It does play one. But not any of the others

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

That is about it

Submitted: 6 months ago.Category: Recorders and Players
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Answered in 28 minutes by:
1/9/2018
Electronics Technician: Nathan, Technician replied 6 months ago
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 30,809
Experience: Electronics technician for install, troubleshooting, and repairs.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

This type of problem is often caused by a contaminated laser lens. You can attempt to clean it by blowing out the disc tray/slot area with a can of compressed air for dusting computers (keep the can upright only so you don't get chemical propellant on the lens).

If this doesn't help, you can try a specialty cleaning disc (Example cleaner disc) which has little brushes that clean the lens more thoroughly.

If neither of these cleaning steps help, then this is more likely a hardware fault, which could include a bad laser emitter or pickup, faulty spindle motor or laser transport, bad d/a converter, etc. Any of these issues would require repair/replacement.

Let me know the results, and I'll advise further, if needed.

Nathan

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Electronics Technician: Nathan, Technician replied 6 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

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Nathan
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 30,809
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Experience: Electronics technician for install, troubleshooting, and repairs.

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