How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 21417
Experience:  Over 16 years experience installing and repairing electronics.
Type Your Recorders and Players Question Here...
Pete is online now
A new question is answered every 9 seconds

How do I update my Roku TV account. I never received the

Customer Question

How do I update my Roku TV account. I never received the e-mail you sent.
JA: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: I use Gmail but rarely check it. Yesterday Michael tried to send another Gmail but it was denied. I may have been off the internet then. For now it's working.
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: I don't think so. I just want to update my Roku account! What happened to "free" Roku? Plus I guess I have to pay for this advice.
JA: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?
Customer: Why is there no information on this update anywhere?
Submitted: 10 months ago.
Category: Recorders and Players
Expert:  Pete replied 10 months ago.

I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 10 months ago.
  1. Go to on your computer or smartphone.
  2. If prompted, sign in to your Roku account.
  3. Click or tap the Update button under the Payment method section.
  4. Complete all fields and submit. When updating re-enter all fields before submitting.