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My friend loaned me his Roku unit. The screen shows Roku but…

Customer Question
My friend loaned me...

My friend loaned me his Roku unit. The screen shows Roku but the Roku remote does not work.

Technician's Assistant: What Roku model do you have?

3

Technician's Assistant: What have you tried so far with your Roku media player?

I just plugged it in

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

It says I am not connected

Submitted: 6 months ago.Category: Recorders and Players
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Answered in 1 minute by:
1/7/2018
Electronics Technician: Shahid, Technician replied 6 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,337
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem.
- Are you able to select Settings option through Roku remote on the home page of Roku screen?

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Customer reply replied 6 months ago
no
Electronics Technician: Shahid, Technician replied 6 months ago

OK, did you put fresh batteries in Roku remote?

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Customer reply replied 6 months ago
I am in Ecuador so not possible to call now.
Electronics Technician: Shahid, Technician replied 6 months ago

NOTE: Phone call or any other offer is automated and not sent by me. Feel free to ignore it if you prefer to troubleshoot the problem here in text chat.

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Customer reply replied 6 months ago
Everything is dead. The screen has a few Roku options listed. The remote does not work at all. It says I am not connected
Customer reply replied 6 months ago
Please just refund my $5
Electronics Technician: Shahid, Technician replied 6 months ago

We are troubleshooting the problem and will check things step by step, there isn't one shot answer

No problem, contact customer service via help link on website main page for billing/ refund request, I have no control over such things

Thanks

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Customer reply replied 6 months ago
Just forget it. My credit card company is being alerted
Electronics Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,644
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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