Recorders and Players

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I am getting the words Unauthorized content disabled. I am…

Customer Question
I am getting the...

I am getting the words Unauthorized content disabled. I am trying to see a program on the Acorn station

Technician's Assistant: Who makes your media player? How old is it?

It is on the TV

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Sony tv

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Only with this

Technician's Assistant: How long has this been an issue with your Sony? What happened right before this?

I have also tried this on a different tv and the same problem comes up

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No that is enough

Submitted: 6 months ago.Category: Recorders and Players
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 6 months ago
How long will this take. The Roku shows that the internet is connected
Answered in 15 minutes by:
1/7/2018
Electronics Technician: Nathan, Technician replied 6 months ago
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 30,747
Experience: Electronics technician for install, troubleshooting, and repairs.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

As a starting point, we'll need to reset the roku system:
Power off the tv and disconnect both power and hdmi from the roku.
Remove the batteries from the roku remote
Wait 5 minutes,
reconnect hdmi, power the tv on, then plug the roku power back in
put in a new set of fresh batteries into the roku remote
when you see the roku logo show on screen, press and hold the HOME button on the roku remote for 15 seconds.
Let me know the results.

Thank you,
Nathan

Ask Your Own Recorders and Players Question
Customer reply replied 6 months ago
Still the same.
Customer reply replied 6 months ago
I did not authorize $30, only the$5
Electronics Technician: Nathan, Technician replied 6 months ago

Yes, that is the total you agreed to on the payment page. The 5 was only to post your question, the balance was displayed and agreed to as part of that process and was charged when we started corresponding.

What is the model number of the roku? How is it connected to the tv?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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