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Onscreen, Roku says it cannot connect the internet. ( why? )

Customer Question
Onscreen, Roku says it...

Onscreen, Roku says it cannot connect the internet . ( why ? )

Technician's Assistant: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device?

This computer is connected to the internet .

Technician's Assistant: Have you tried restarting both your digital media player and your router?

No , how do I do that ?

Technician's Assistant: The Video Technician will be able to walk you through that. Anything else you want the Video Expert to know before I connect you?

Just trying to hook up Roku for the first time and would like it to be running today . thank you .

Submitted: 7 months ago.Category: Recorders and Players
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Answered in 8 hours by:
1/8/2018
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,819
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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