Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My kids broke my remote so I had to buy another one. It just…

Customer Question
My kids broke my...

My kids broke my remote so I had to buy another one. It just arrived and will NOT pair with the Roku.

Technician's Assistant: What Roku model do you have?

The Streaming Stick

Technician's Assistant: What have you tried so far with your Roku media player?

I unplugged it from the tv, unplugged it from the outlet did this several times I'm on the Roku homescreen. I used to use my phone to control the roku but we had a power glitch and it disconnected from the internet and could not be reconnected without a real roku remote.

Submitted: 3 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 5 hours by:
1/7/2018
Electronics Technician: Dan T., Master Technician replied 3 months ago
Dan T.
Dan T., Master Technician
Category: Recorders and Players
Satisfied Customers: 7,478
Experience: USAF trained; currently teaching electronics for the DoD.
Verified

Welcome to the site! I'm Dan, and I'd be happy to help!

Which remote did you buy? There is a Standard IR Remote, and a "Point Anywhere" Remote. If you aren't sure, remove the battery cover and tell me whether or not there is a "Pair" button in there.

Last, where did you get the remote?

Ask Your Own Recorders and Players Question
Customer reply replied 3 months ago
I got the remote directly from Roku. It is a point anywhere remote and it has a pair button.
Electronics Technician: Dan T., Master Technician replied 3 months ago

OK thanks for that extra info. Here's what I think you should do (in order, please):

1. Try restarting your Roku device and remote

  • Open the battery compartment and remove the batteries from the remote.
  • Remove the power cable from the Roku device, wait 5 seconds and then re-connect the power cable.
  • When the Roku device displays the home screen, reinsert the batteries.
  • Wait for 30 seconds while the remote establishes a connection with your Roku device.

2. Try re-pairing the remote

  • Open the battery compartment and remove the batteries from the remote.
  • Remove the power cable from the Roku device, wait 5 seconds and then re-connect the power cable.
  • When the Roku device displays the home screen, reinsert the batteries.
  • Press and hold the pairing button inside the remote for 3 seconds or until you see the pairing light in the remote begin to flash. If the light does not flash, try again. If the light still does not flash, then you will need to replace your batteries (see below).
  • Wait for 30 seconds while the remote establishes a connection with your Roku device.
  • The remote pairing dialog should appear on your TV screen.

3. Try replacing the batteries (even if you think these batteries are fresh/new)

  • Open the battery compartment and remove the old batteries from the remote.
  • Remove the power cable from the Roku device, wait 5 seconds and then re-connect the power cable.
  • When the Roku device displays the first screen, insert new batteries.
  • Wait for 30 seconds while the remote establishes a connection with your Roku device.
  • The remote pairing dialog should appear on your TV screen.

Let me know if you need anything else. Oh, and please take a second to rate the service I provided (there should be a 5-star scale on your page somewhere). Don't worry, that won't close your question and you can still respond back at any time.

Ask Your Own Recorders and Players Question
Customer reply replied 3 months ago
I did all of those things. The Roku does not go to the home screen, it is on the language selection screen.Also, it shows that it is trying to pair but the remote doesn't do anything.
Electronics Technician: Dan T., Master Technician replied 3 months ago

OK, thanks. Do you have the Roku app on your phone? You should try using that, in place of the remote (not permanently... just to fix the current issue). Open the Roku app on your phone, then tap "Remote."

The app is available on Google Play and App Store.

Ask Your Own Recorders and Players Question
Electronics Technician: Dan T., Master Technician replied 3 months ago

That way you can go through the language selection and to the home screen, then you can pair the remote again.

Ask Your Own Recorders and Players Question
Customer reply replied 3 months ago
The app doesn't work because the Roku isn't currently connected to Wi-Fi.
Electronics Technician: Dan T., Master Technician replied 3 months ago

OK, well I'm out of ideas. I will opt out and let someone else chime in.

Ask Your Own Recorders and Players Question
Electronics Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 1,691
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Recorders and Players Question
Was this answer helpful?
Ask Harry Your Own Question
Harry
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 1,691
1,691 Satisfied Customers
Experience: IT at Justanswer

Harry is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

761 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Engineer John C.

Engineer John C.

Engineer

166 satisfied customers

Expert in Recorders and Players like the popular ROKU. I am Computer Eng. with 10+ years of experience with network devices.

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

44 satisfied customers

Over 25 years experience in electronic repair and design.

< Previous | Next >

Related Recorders and Players Questions
I cant launch any channel message says there isnt enough
I cant launch any channel message says there isnt enough space. Says to remove channels. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have two Rokus when I am in Florida for the Winter. Can I
I have two Rokus when I am in Florida for the Winter . Can I use them in Canada . … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
Don't know exactly how to get it going. You mean my seiki
Well I stay in basement of my boss. She has roku and netflix,amozan,youtube, and a couple more I think. Well a friend hooked it up for me using his email or whatever. He closed his account or something and then all of a sudden it starts at b ER finning and I can't get very far. I'm not what you'd call computer savvy … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Just purchased a Roku streaming stick. The back of the tv
Just purchased a Roku streaming stick. The back of the tv already has the box for cable plugged into the HDMI. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
I set up my account entered the activation code, my email
I set up my account entered the activation code, my email and password ***** the content I'll not load … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I can't see pictures of the contents. Noticed it on the Hulu
thank you. I can't see pictures of the contents. Noticed it on the Hulu and Netflix Apps. what can do? … read more
Harry
Harry
Customer Service
1,691 satisfied customers
I'm trying to set up Netflix on a different tv but don't
I'm trying to set up Netflix on a different tv but don't know how to enter the url … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I took up Hulu's invite to add on HBO and HBO has been added
I took up Hulu's invite to add on HBO and HBO has been added to my Hulu account. I want to access HBO on my tv and went through the process and all was going fine until I had to put in a 4 “digit” wha… read more
Harry
Harry
Customer Service
1,691 satisfied customers
I purchased a Panasonic DMR-ES45V. Just received from ebay.
I looked on youtube because it came with no instructions … read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
56 satisfied customers
I got through registering the Roku but now I am trying to
I got through registering the Roku but now I am trying to sign up for fubo tv and the message I get says my email and/or password ***** ***** Where can I get info on how to correct this? … read more
Harry
Harry
Customer Service
1,691 satisfied customers
I have two sony dvd players which do not function ,nor can i
I have two sony dvd players which do not function ,nor can i apply the fixes on sony support. the nfirst is a son y 4k uhd blueray bdps 6700 . it will not read any disc, te second is a sony dvp200p , … read more
Harry
Harry
Customer Service
1,691 satisfied customers
I was online earlier with Pearl, but I got cut off when I
I was online earlier with Pearl Wilson, but I got cut off when I was going to tell her I couldn't continue with a specialize at that time, as I had a doctor's appointment...but when I tried to sent it… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
I have a Samsung UBD-K8500 Native 4K BD DVD Player I bought
I have a Samsung UBD-K8500 Native 4K BD DVD Player I bought in October 2016. It is emitting a blinking red light, and none of the functions are working. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I get the message to contact you each time I attempt to
I get the message to contact you each time I attempt to watch any thing. This began Monday. … read more
Harry
Harry
Customer Service
1,691 satisfied customers
I have a Samsung TV and a Samsung Dics player. When I put
I have a Samsung TV and a Samsung Dics player. When I put the disc in the play I get the disc menu one of the items is "play all" what button to I push on the remote to Play All? … read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
My Roku right. can you help me?? C2379E286314. The some
The some Channel in can look at HSN and HSN2 and now I can not look at CBS ALL ACCESS?? OR Cable?? … read more
Harry
Harry
Customer Service
1,691 satisfied customers
I've got dish and I can't get my roku to work. Can you
I've got dish and I can't get my roku to work. Can you please talk me through this mess? I'm not good with high tech … read more
Harry
Harry
Customer Service
1,691 satisfied customers
My DVD recorder Toshiba model DVR620KU disc tray won't
my DVD recorder Toshiba model DVR620KU disc tray won't close. Made a ratcheting noise then wouldn't close all the way to load the DVD.… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x