Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Toshiba DVD Recorder DVR620KU and a new Samsung LED…

Customer Question
I have a Toshiba...

I have a Toshiba DVD Recorder DVR620KU and a new Samsung LED smart TV.I properly set up and use an HDMI cable to connect the TV (over-the-air signal) to the DVR620 KU.Everything works fine (including playback from VHS tapesand DVDs) - EXCEPT the DVR620 KU will NOT record a pre-programmed TV show to either tape or DVD - even though the tape or DVD timer moves forward as if the program was being recorded.NOTE: The DVR620 KU did fine in recording TV shows to tape or DVD with my old "tube" TV and video input/output jacks.Any help on solving this problem - greatly appreciatedBill Adamski
Minneapolis, MN***@******.***

Technician's Assistant: What does your TV screen look like when you try to connect your DVR620? Is there anything at all displayed?

Thanks for your quick response to my problem inquiry (was a away from my PC for a couple hrs). When I program to record - I have to switch from the TV "source" to the HDMI "source" (The DVR620). At this stage the TV is off. I then program the DVR for a recording - set it to start/stop at specified times. When the timer recording is "on" - I switch back to the TV "source". The DVR620's LED screen indicates that the DVR is set to record. And it does for the specified time period. However, there is no TV image on the recording - just silent white/black screen static. It seems like the the TV signal is not running through the DVR620.

Technician's Assistant: Is your DVR620 connected to the TV, or is it connected to a power outlet?

The DVR620 power cord is connected to the same strip outlet that holds the power cord for the TV. The DVR620 is connected to the TV via a regular HDMI cable (DVR: "out", TV: "in").

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

None that I cant think of. Thanks for your questions to further help me explain the TV/ DVR620 set up. And the subsequent puzzle as to why it doesn't let me record TV programs.

Submitted: 7 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 10 hours by:
1/7/2018
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,828
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
I still need help in fixing this video recording problem
Electronics Technician: Harry, Customer Service replied 7 months ago

When you try to record, do you leave the station on? You cannot record on one channel and watch TV on another channel.

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 780
780 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

780 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
I have a Toshiba DVR620KU combination DVD VCR player. The
I have a Toshiba DVR620KU combination DVD VCR player. The DVD works fine. VCR tapes give me picture but no sound.… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
Dear Sirs; F. Sperry and I use Directv as a cable service
Dear Sirs; I am William F. Sperry and I use Directv as a cable service and I use a Genie 1 Black Box. I am getting a new Black Box to replace the old one. I want to transfer all the shows that I saved… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I am unable to record on my DVR620KU. I know this product
I am unable to record on my DVR620KU. I know this product has been discontinued. Can it be repaired?… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have a HD television and Comcast digital HD and DVR box.
I have a HD television and Comcast digital HD and DVR box. The DVR works fine....I bought a combination vhs and DVD recorder. (Sometime I like to tape a program and keep it on a vhs tape)...I can play… read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
I have a Toshiba DVD video recorder/ video cassette recorder
I have a Toshiba DVD video recorder/ video cassette recorder DVR620KU. I want to make a copy of a VHS tape I own onto a CD but the instructions do not cover this although the machine allows me to inse… read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
3,516 satisfied customers
Good Morning.I have a Samsung HDMI capable TV, and a Direct TV DVR. Mo
Good Morning. I have a Samsung HDMI capable TV, and a Direct TV DVR. Most times when I record a movie from the DVR there is no problem with playback. However there are times when I begin to play the d… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a Samsung 4K Ultra HD 3D 48" TV connected to a Panasonic
I have a Samsung 4K Ultra HD 3D 48" TV connected to a Panasonic DMR-EH69 DVR and a Toshiba DVR620KU. When recording a full screen aspect program on a DVD, the resulting playback product is in letterbo… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
Not Bluray, but a Toshiba DVR/ VCR MODEL DVR620 KU. Transferred
Not Bluray, but a Toshiba DVR/ VCR MODEL DVR620 KU. Transferred VCR tape to DVD Disc and it will play back on the Toshiba, but not on any other DVD player! Help please.… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have a DVD video recorder, model DVR620KU. I only want to
I have a DVD video recorder, model DVR620KU. I only want to record DVDs from old home movie VHS tapes. I find your manual too confusing for this task. Can you give some simple instructions for this? I… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
When I set up a timer recording, the unit goes to DVR mode
When I set up a timer recording, the unit goes to DVR mode and stays in DVR mode even when the timer recording starts. If I am available, I can manually change the mode, but what if I am not available… read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
3,516 satisfied customers
I have just purchased a new Toshiba DVD , DVR620KU. It replaces
I have just purchased a new Toshiba DVD , DVR620KU. It replaces a Panasonic which had a coax input and output to my old Toshiba TV20AF44. The Panasonic quit , hence the replacement. The TV is fine, BU… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Can I record from a DVR to a DVD/VHS recorder with out a external
Can I record from a DVR to a DVD/VHS recorder with out a external tuner. If not what type of tuner is need?… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have a Toshiba DVR620KU. I just bought a Samsung T27B350.
I have a Toshiba DVR620KU. I just bought a Samsung T27B350. I have an HDMI cable going from the TV to the HDMI 2 of the Toshiba. I also have the audio and video cords plugged in...I believe correctly.… read more
Louie
Louie
Technician
Associate Degree
780 satisfied customers
I have a Toshiba remote #SE-RO295 which came with a Toshiba
I have a Toshiba remote #SE-RO295 which came with a Toshiba DVR620KU. I am unable to select the language setting by using the arrows.… read more
Dr. Fix-It
Dr. Fix-It
Technician
430 satisfied customers
DVR620 Toshiba. Bought it last week VCR works well but suppose
DVR620 Toshiba. Bought it last week VCR works well but suppose to light the front panel when press the "timer set" to show it's waiting to record but the front panel is ALWAYS off. I see nothing even … read more
Daniel
Daniel
Engineer
Bachelor's Degree
116 satisfied customers
How is the Toshiba DVR620KU(DVD video/video cassette recorder)
How is the Toshiba DVR620KU(DVD video/video cassette recorder) attached to a Sony Bravia TV. Is an external tuner required for this comination to work?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I just purchased a DVD Recorder, model DR430KU, and need some
I just purchased a DVD Recorder, model DR430KU, and need some help to hook it up properly.… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Tosiba dvr620 ku SN bo9h12174u0600 Requires an external tuner
Tosiba dvr620 ku SN bo9h12174u0600 Requires an external tuner to record-please recommend several tuners that I can get. Thanks Pete… read more
Louie
Louie
Technician
Associate Degree
780 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x