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I have a Panasonic double feature dvd/vhr player. DVD side…

Customer Question
I have a Panasonic...

I have a Panasonic double feature dvd/vhr player. DVD side works fine. VHS side tape plays, have sound but no picture. Can you please advise how to remedy

Technician's Assistant: Who makes your media player? How old is it?

It is a Panasonic double feature pretty old

Technician's Assistant: What have you tried so far with your Panasonic media player?

Can play a dvd fine. I get picture and sound

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

VHS tape sound and no picture

Submitted: 7 months ago.Category: Recorders and Players
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
Did you send Information? I am confused about how this works. I paid the $5 fee so thought I could get help. What is the service offer?
Customer reply replied 7 months ago
Can I talk to you via phone
Answered in 12 hours by:
1/7/2018
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,827
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Customer reply replied 7 months ago
please
Customer reply replied 7 months ago
that would be great. Can you please contact me tomorrow please
I am out and about tonight. Not sure where you are but it is 1a.m. here :)
Electronics Technician: Harry, Customer Service replied 7 months ago

Sure -- Also, our services are not $5.

You can call customer service at 1-***-***-****

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Customer reply replied 7 months ago
Ok I am calling
Electronics Technician: Harry, Customer Service replied 7 months ago

OK thanks

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Customer reply replied 7 months ago
I just found this link to request that you call me. Thought that would work better than me trying to get connected to you
Customer reply replied 7 months ago
Waiting for you to call
Electronics Technician: Harry, Customer Service replied 7 months ago

Did you speak with customer service?

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Customer reply replied 7 months ago
No
Customer reply replied 7 months ago
Do I need to call customer service or can you call me directly
Electronics Technician: Harry, Customer Service replied 7 months ago

You will need to call them. I do not work in customer service

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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