Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

It has stopped working. I don't know who makes my Roku, I…

Customer Question
It has stopped working ...

It has stopped working

Technician's Assistant: Who makes your media player? How old is it?

I don't know who makes my Roku, I have had it about 5 yrs.

Technician's Assistant: What have you tried so far with your Roku media player?

I have just tried turning it on with my remote and nothing happens

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

I have a serial # if you need it

Submitted: 6 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 2 minutes by:
1/6/2018
Electronics Technician: Shahid, Technician replied 6 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,331
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem.
- Does power light on Roku device lit up?

- Do you get Roku logo screen on the TV?

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 777
777 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

777 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
My remote won't work...changed new batteries ....still won't
My remote won't work...changed new batteries ....still won't respond.... … read more
Shahid
Shahid
Technician
13,331 satisfied customers
Remote has stopped working. Samsung 6 years? Tried turning
tried turning off and back on. disconnected roku stick and unplugged then restarted … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor\u0027s Degree
338 satisfied customers
I push the ok button and nothing is turning on. light at
i push the ok button and nothing is turning on. green light at bottom is blinking non-stop. new batteries in remote. can u help? thanks … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
When I login to Netflix none of the pictures of movies, my
When I login to Netflix none of the pictures of movies, my list, or series are showing. The description shows up, but not the pictures … read more
Shahid
Shahid
Technician
13,331 satisfied customers
When i try to click on the home page to open it up, nothing
When i try to click on the home page to open it up, nothing happens. I changed the batters in the remote but still nothing happens. … read more
Harry
Harry
3 satisfied customers
When i push the button nothing happens. i have already
when i push the button nothing happens. i have already checked the plug and changed batteries … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Our remote has stopped working. We put in new batteries, but
Our remote has stopped working. We put in new batteries, but all we do is turn it on. No stations, no guide ..nothing. We need help … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have a Roku 3 box that's about one year old. It's worked
I have a Roku 3 box that's about one year old. It's worked fine until tonight. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
All of sudden stopped working. Sling tv. I had it for 4
All of sudden stopped working JA: Who makes your media player? How old is it? Customer: Sling tv JA: What's the brand and model number of your TV? How old is it? Customer: I had it for 4 years JA: Doe… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have an insignia roku tv that I changed a service from
i have an insignia roku tv that I changed a service from Amazon Fire streaming stick to Roku streaming stick. I have had a lot of trouble with the old roku remote changing over to the new roku streami… read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor\u0027s Degree
338 satisfied customers
My roku streaming device has quit working. I need help to
My roku streaming device has quit working. I need help to get it going again. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My Roku says there isn't a network connection. I have
My Roku says there isn't a network connection. I have scanned about 5 times and nothing happens. My internet is on. … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor\u0027s Degree
338 satisfied customers
My Roku remote has stopped working. I have replaced
my Roku remote has stopped working. I have replaced batteries but still nothing. there is a light flashing on the front of the remote. I thought that meant to replace batteries but didn't work … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I haven't used my roku remote in several years. I am trying
I haven't used my roku remote in several years. I am trying to use it but when I push the home button on the remote, nothing happens. I changed batteries but that didn't make a differnce. Help!. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I am unable to access my, Roku 2 Serial # 1RC39Y12255 Model
Roku 2 Serial # 1RC39Y12255 Model 2720X 2 yrs. old … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I am problems .. i was watching netflix i went to rewind and
i am problems .. i was watching netflix i went to rewind and rook went out when i went to .. get back on the rook on input is not there just tv input.. my internet wireless is working i unplugged roku… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I paused the device last night and it froze. Whatever I
I paused the device last night and it froze. Whatever I tried....turning it off...turning TV off didn't work. This morning I can get to the main screen but no further. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a Roku streaming stick remote. Its only 3 weeks old
I have a Roku streaming stick remote . Its only 3 weeks old and it just stopped working. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x