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My sling box will not work on Xfinity new HDMI only cable…

Customer Question
My sling box will...

My sling box will not work on Xfinity new HDMI only cable box

Technician's Assistant: Are you getting any error messages when you try to connect to Xfinity?

Just a blue screen

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

Yes, I get fair bandwidth; around 170 Kbps

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Not that I can think of

Submitted: 1 month ago.Category: Recorders and Players
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Answered in 10 hours by:
1/6/2018
Electronics Technician: Harry, Customer Service replied 1 month ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 1,017
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 1 month ago
No thank you
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Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 769
769 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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