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I tried to watch Ozarks on Netflix but it has the audio
i tried to watch Ozarks on Netflix but it has the audio description turned on. I cannot turn it off. I went to the Roku home page and selected settings but there is no option for audio description. … read more
Russell H.
Russell H.
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Vocational, Technical or Trade Scho
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When I select roku I get a menu showing movies. If I select
When I select roku I get a menu showing movies. If I select one and then press ok it will show an arrow follow ed with play. When I press ok it shows the play command but it will not start the movie, … read more
electronicsguy
electronicsguy
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I have a Roku TV. Do I need a cable service.? .2years old. I
I currently have a Roku tv and Spectrum for my internet and cable. I purchased an indoor antenna, hooked it up to a separate tv and got one channel. On mr Roku tv, I disconnected the cable cord. I can watch tv on the spectrum app. I was just wondering if I really need spectrum tv or if I should discontinue the spectrum cable and just stay with spectrum internet … read more
electronicsguy
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We subscribe to both Netflix and Amazon. Amazon Plus. The
Amazon Plus. The issue I need help with is how to get close-captioning when watching a. Movie or tv series thru Amazon and Netflix … read more
Nathan
Nathan
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How do I make the "captions" work on Amazon? They are
How do I make the "captions" work on Amazon? They are working fine for Netflix. … read more
Nathan
Nathan
Bachelors of Science
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I recently replaced my old Roku with a new one, and I'm
I recently replaced my old Roku with a new one, and I'm getting used to it. … read more
Nathan
Nathan
Bachelors of Science
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Amazon has disappeared from my Roku menu. How can I get it
Pearl, Amazon has disappeared from my Roku menu. How can I get it back? … read more
Eldon
Eldon
BS
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When I login to Netflix none of the pictures of movies, my
When I login to Netflix none of the pictures of movies, my list, or series are showing. The description shows up, but not the pictures … read more
Shahid
Shahid
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High School or GED
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I am watching TURN on Netflix and I want to know if I can
I am watching TURN on Netflix and I want to know if I can get Closed Captioning on Netflix shows. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
12,438 satisfied customers
Home screens for hulu and amazon do not display pics of
home screens for hulu and amazon do not display pics of video selections. you have to click on blank squares to see description of movie or video. once blank square clicked on it does go to descriptio… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
12,438 satisfied customers
I have to restart my roku almost every day- otherwise I get
I have to restart my roku almost every day- otherwise I get just grey squares instead of pictures. The descriptions are there in Netflix & amazon, and the shows will play, but no icon pix for any movi… read more
electronicsguy
electronicsguy
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I'm trying to watch a movie I got from Netflix. When I click
I'm trying to watch a movie I got from Netflix. When I click on source it lets me choose HDMI, then I click OK on my Roku remote and it's supposed to then let me click on Netflix but the remote isn't … read more
Shahid
Shahid
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High School or GED
12,438 satisfied customers
WE HAVE A ROKU 1 UNIT WHICH WE USE AS THE COMMUNICATION
WE HAVE A ROKU 1 UNIT WHICH WE USE AS THE COMMUNICATION BETWEEN NETFLIX AND OUR INTERNET. ABOUT 2 DAYS AGO, WHEN WE BROUGHT UP NETFLIX, THE PHOTOS OF TV SHOWS AND MOVIES NO LONGER WILL SHOW---WE CAN S… read more
Nathan
Nathan
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I have a Roku stick and am getting to Netflix now successfully.
I have a Roku stick and am getting to Netflix now successfully. Unfortunately when I choose a show to watch I get a purple screen and audio only. Any ideas?… read more
Aric
Aric
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Run A/V and repair business for over
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Last month my Roku was able to give us Netflix movies. I ended
Last month my Roku was able to give us Netflix movies. I ended our Netflix streaming subscription. Yesterday I resubscribed and attempted to watch movies on Netflix. Each time, the download was slow, … read more
Rusty
Rusty
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Associate Degree
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My Sony BDP-N460 will stop after about 25 minutes of streaming
My Sony BDP-N460 will stop after about 25 minutes of streaming from NEtflix and is impossible to get restarted. It shows that it is loading but does not effect a load of the balance of the one hour pr… read more
Rusty
Rusty
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Associate Degree
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My roku will not function. Tried all suggested solutions as
My roku will not function. Tried all suggested solutions as listed in the manual with no success. I received the unit in early October as a gift. Functioned beautifully until now. New batteries --same… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
4,255 satisfied customers
I cannot access subtitles for movies -- I have a Prime account
I cannot access subtitles for movies -- I have a Prime account and I am getting movies streamed via Amazon. We really need the cc -- and it is available I know on the dvd's of these films. Please advi… read more
John
John
Bachelor's Degree
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Meet the Experts:

Louie

Louie

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LOAJ3256

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Neil

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Shaheen

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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