Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I am trying to install Roku. Put all info in, read terms.

Customer Question
I am trying to...

I am trying to install Roku. Put all info in, read terms. When I came back my code had expired. Reentered with new code. got to the end and it keeps loading and asking me to renew -not a robot.

Technician's Assistant: What Roku model do you have?

It is installed in an Insigna 32" TV model NS-32DR310NA17

Technician's Assistant: What have you tried so far with your Roku media player?

NOTHING BUT TO COMPLETE ACCOUNT

Submitted: 7 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 7 minutes by:
1/4/2018
Electronics Technician: Russell H., Service Tech replied 7 months ago
Russell H.
Russell H., Service Tech
Category: Recorders and Players
Satisfied Customers: 12,966
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question. If the screen at any point says '[ ] I am not a robot' then you just click once on the checkbox next to that message, to verify that you yourself, are a living human user, not a robotic process viewing the page by computer codes. It's odd, but that's how it works.

Once you have checked that checkbox next to the 'I am not a robot' message, you should have further options to complete the registering. Let me know, if you need to know more, or if something puzzling happens next, and I will guide you further to a good resolution of the problem.

Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
I did check robot and it then said 'loading' which continues until it wants me to check robot again. It keeps repeating
Electronics Technician: Russell H., Service Tech replied 7 months ago

That's puzzling. Does it bring up the exact same screen again? if so, check whether you have it connected to the internet for real. That sounds like a 'try to contact, find no connection, bring up same screen for a retry' - which would involve the checkbox becoming unchecked again, too.

Ask Your Own Recorders and Players Question
Electronics Technician: Russell H., Service Tech replied 7 months ago

(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)

What you speak of is puzzling. Does it bring up the exact same screen again? if so, check whether you have it connected to the internet for real. That sounds like a 'try to contact, find no connection, bring up same screen for a retry' - which would involve the checkbox becoming unchecked again, too.

Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
It is connected to my internet. Had to do that first before it sent me to sign up for Roku. The same screen stays there and the word Loading keeps buffering.
Customer reply replied 7 months ago
Now, my tv is telling me I need a new code again. PLEASE CANCEL MY PHONE CALL I DON'T THINK IT WILL HELP. I'M GOING TO START OVER.
THANK YOU
Electronics Technician: Russell H., Service Tech replied 7 months ago

Start over by all means, slowly and carefully. Sometimes some little thing can be the problem - keep your eyes open for any such detail overlooked before. I will help and advise you further as needed.

'Loading...' means, either you have lost the internet connection, or else, that the server at the other end is...

s-l-o-w, perhaps

Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
I went to put it in again and it said I already had an account. Who knows!!!!!! Good bye
Electronics Technician: Russell H., Service Tech replied 7 months ago

If you already have an account, don't register for a new one. Just use the account you have, is my advice. That should work.

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 780
780 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

780 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
I am helping a lady set up her Roku. Put all her info in the
I am helping a lady set up her Roku. Put all her info in the billing area, but it won't load? … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
My roku want let software update and want let me off that
My roku want let software update and want let me off that screen check networks snd got a green check msrk on both and a very strong signal … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
We're trying to set up a new account. We've typed in the
We're trying to set up a new account. We've typed in the information requested but get a continuous "processing" icon that has lasted almost an hour. At the same time, the I AM NOT A ROBOT expires and… read more
Harry
Harry
2,179 satisfied customers
Message that network is not connecting, yet modem shows
Message that network is not connecting, yet modem shows connection. Insignia Roku bouncing around screen, or searching wheel keeps spinning. Can't exit screen or turn set off. What do I do? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
I had problem to link my roku3 to my account. Hisence 40h3e.
Ihave no problem. roku change something and i could not watch kartinatvcanada … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
Morning. I need to pay my bill to reconnect t my Roku. I'd
Morning. I need to pay my bill to reconnect t my Roku … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I purchased a rocky express and when I create an account and
I purchased a rocky express and when I create an account and put in the code, it just says loading, will not install … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
I need help activating my new account. I'm to the point
Pearl, I need help activating my new account. I'm to the point where I put my payment information in. I did that and hit continue and it just keeps loading and loading until the robot verification goe… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
I got a roku a while ago and am just now hooking it up with
I got a roku a while ago and am just now hooking it up with some help from a young friend. I waited too long thinking over the terms and conditions for a few days and now the code has expired and I ha… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
I have followed all the steps carefully. Step three will not
I have followed all the steps carefully. Step three will not complete the connection. It's been 'loading' forever. I keep getting the message that verification time has expired and keep getting asked … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Have a roku 3 and need to sign in to roku and be able to
Have a roku 3 and need to sign in to roku and be able to enter the code hallmark gave me to link my device?......can you help please … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
All of my selected channels contain some squares that are
All of my selected channels contain some squares that are blank with only a ?. I've shut everything down and rebooted, but that doesn't work. Trouble started a few days ago. I've had Rocky for a few y… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
I let my activation code expire and the notice is frozen on
I let my activation code expire and the notice is frozen on my TV. I want to complete my activation but don't know what to do next. Thanks. Phil … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
Apparently i need to reapply for a successive period. I have
apparently i need to reapply for a successive period. I have had roku for two years, but I gather I need to reapply. How do i do that?? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I have moved and lost all my paperwork to my Roku. I am
Hi, I have moved and lost all my paperwork to my Roku. I am looking for a pin number to my unit. Can you help me? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I am not sure how my Roku is billwd and I want to cancel my
I am not sure how my Roku is billwd and I want to cancel my Rokuaccount. How can I do that. … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
Dear XXXXXdy.I have just hooked up roku to my tv. Though I
Dear XXXXXdy.I have just hooked up roku to my tv. Though I have TRIED numerous times, it is not accepting my password and/or email address. Very very frustrated. I don't want to change my password XXX… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
where do I put the code for my new roku? I registered my account
where do I put the code for my new roku? I registered my account and gave my info and visa info but can't find where to put the code to continue the setup. Please help? Thanks, Arlene P.s. I already h… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x