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I received a message "Your transaction has been declined by…

Customer Question
I received a message...

I received a message "Your transaction has been declined by Roku. Two things have happened that will affect my account. 1. The credit card used to open this account has been cancelled. 2. The server has been upgraded by ATT. What do I need to do to make Roku active again?

Technician's Assistant: What Roku model do you have?

Model: 3700X

Technician's Assistant: What have you tried so far with your 3700X?

Nothing

Submitted: 7 months ago.Category: Recorders and Players
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Answered in 2 hours by:
1/4/2018
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,818
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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