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We just had internet hooked up when we scan for wireless…

Customer Question
We just had internet...

We just had internet hooked up when we scan for wireless networks I can't see any

Technician's Assistant: Who makes your media player? How old is it?

TCL and 1week

Technician's Assistant: What TCL model do you have? How old is it?

1 week

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes the menus work I can't connect to wireless

Submitted: 6 months ago.Category: Recorders and Players
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Answered in 6 minutes by:
1/4/2018
Electronics Technician: Suhasini Velu,
 replied 6 months ago
Suhasini Velu
Category: Recorders and Players
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please let me know the model number of your router.

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Customer reply replied 6 months ago
wnr2000v33
Customer reply replied 6 months ago
wnr2000v3
Electronics Technician: Suhasini Velu,
 replied 6 months ago

Please Wait.

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Electronics Technician: Suhasini Velu,
 replied 6 months ago

I am unable to process a call right now, let me open this for other experts.

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Electronics Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,616
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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