Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

It says DCP unautherized. How can I tell I think 3 years.

Customer Question
It says DCP unautherized ...

It says DCP unautherized

Technician's Assistant: Who makes your media player? How old is it?

How can I tell I think 3 years

Technician's Assistant: The Video Technician will be able to walk you through that. What have you tried so far with your media player?

Just trying to watch movies....it worked last month

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

I downloaded an app on my cell phone but don't know if that makes a difference

Submitted: 7 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
Roku 3
Answered in 26 minutes by:
1/3/2018
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,823
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 780
780 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

780 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
I paid for a membership to Acorn. Last year i used a gift
I paid for a membership to Acorn. Last year i used a gift membership. So Saturday I purchased my membership. Then we tried to watch the show 800 Words which we watched a lot last year. It tell me that… read more
Harry
Harry
Customer Service
2,823 satisfied customers
I want to watch coco the movie an Spanish on my amazon prime
I want to watch coco the movie an Spanish on my amazon prime account. I created a movies anywhere account and supposedly should be able to watch coco is Spanish but I haven't a clue how to do that. Th… read more
Harry
Harry
Customer Service
2,823 satisfied customers
I have a picture frozen on the screen when i go to netflix.
i have a picture frozen on the screen when i go to netflix … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
How do I reset my Roku password on my Roku TV. Sharp Roku
Where trying to get spectrum app on Roku because spectrum want you to rent cable boxes for $13 a month … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have no sound. When first switched to Roku had sound and
I have no sound. When first switched to Roku had sound and then disappeared. I have disconnected and then reconnected and still no sound. I have disconnected the computer with no change. Both my TV's … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
How do I find my Roku ip address. Roku3. Watching, but
Watching, but somehow lost internet connection n. Couldn't reconnect. Got note to try manually, but that requires entering Roku ip address. … read more
Harry
Harry
Customer Service
2,823 satisfied customers
My roku says dcp unauthorized content disabled. I have
My roku says dcp unauthorized content disabled. I have disconnected the cables and box and reconnected it but it still won't work. What now? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Why cant I get hgtv or food network anymore watch hgtv app
why cant I get hgtv or food network anymore watch hgtv app is not there anymore I would buy it If I could … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
All I get is the Netflix logo and nothing else. It's a Roku
It's a Roku 2, about 2 1/2 years old. I just started the account a couple of months ago. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
On Friday and Saturday night when internet access is heavy,
On Friday and Saturday night when internet access is heavy, my Roku 2 device often cannot download movies. Instead it says "checking connection" and aborts the transmission. Last time this happened, I… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I was watching a movie on Netflix last night and I stopped
I was watching a movie on Netflix last night and I stopped it to watch something on HDM1. I switched back to finish watching the movie later on and I could only see the word ROKU bouncing around the s… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I am trying to open the channel store so I can download
I am trying to open the channel store so I can download Sling TV, it will not open. We watched a movie on Roku Sunday night with no problem. I am leaving for work soon. Please help … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
What do I have to do to watch Amazon Prime movies using a
What do I have to do to watch Amazon Prime movies using a roku? … read more
Steve
Steve
Chief Engineer
9 satisfied customers
I have Roku 3 and am unable to receive Amazon movies,TV. I
I have Roku 3 and am unable to receive Amazon movies,TV. I have no trouble with local tv streaming, Netflix, Feeln. It says I am not connected to internet. My Roku 3 is hardwired to router. … read more
Steve
Steve
Chief Engineer
9 satisfied customers
', I'm having problems with the connection, though it says a
I'm having problems with the connection, though it says a am connected to wifi … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
Last month my Roku was able to give us Netflix movies. I ended
Last month my Roku was able to give us Netflix movies. I ended our Netflix streaming subscription. Yesterday I resubscribed and attempted to watch movies on Netflix. Each time, the download was slow, … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Roku down loads every few minutes on any program, how can I
Roku down loads every few minutes on any program, how can I watch a movie on crackle without this 50 sec to 3 min interference?… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
my roku will not load netflix or if it does, netflix keeps
my roku will not load netflix or if it does, netflix keeps loading and reloading the movie… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x