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We are trying to set up our Roku. When we get past the

Customer Question
We are trying to...

We are trying to set up our Roku. When we get past the pictures and I'm not a Robot, it starts loading but times itself out and we can't get any further

Technician's Assistant: What Roku model do you have?

The box says Roku Express

Technician's Assistant: What have you tried so far with your Roku media player?

Doesn"t get that far,just times out

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Just how we can get connected to our TV we can't get that far after picking the pictures it starts loading and just stays there until it says Verification timed out

Submitted: 6 months ago.Category: Recorders and Players
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Answered in 1 hour by:
1/4/2018
Electronics Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,611
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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