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I am trying to pair up my remote the roku and it doesn't,

Customer Question
I am trying to...

I am trying to pair up my remote the roku and it doesn't, nam to want to respond

Technician's Assistant: What Roku model do you have?

Ultra

Technician's Assistant: What have you tried so far with your Roku media player?

I powered up the roku and it made the connection with the net, then a window came up asking for the TV port. The window is asking to press OK, but does not see the remote.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

I still have not called your center for my credit card.

Submitted: 6 months ago.Category: Recorders and Players
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Answered in 3 hours by:
1/3/2018
Electronics Technician: electronicsguy, Engineer replied 6 months ago
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 790
Experience: Worked on these instruments for over 15 years.
Verified
Hi welcome to just answer
I understand that your roku would not pair with its remote.
What caused it to loose the pairing?
How old is the system?
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