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I have a defender dvr Model#21012 has began to cut off and…

Customer Question
I have a defender...

I have a defender dvr Model#21012 has began to cut off and then reboot back on. I have replaced both 12v adapters to cameras which has 12.47 volts. I have disconnected all cables and formatted the dvr and plugged all back in and it still brings up the red H and cuts on and off.

Technician's Assistant: Who makes your camera?

Defender cameras. Its ok until I plug and one camera in. I did change one out a year ago.

Technician's Assistant: What have you tried so far with your camera?

I have 8 cameras. After formatting and plugging either one in the red H appears and the dvr starts cutting off periodically.

Submitted: 6 months ago.Category: Recorders and Players
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Answered in 12 hours by:
1/4/2018
Electronics Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,625
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Customer reply replied 6 months ago
I still need an answer.
Customer reply replied 6 months ago
No. I'd rather have the solution thru text so that I can maintain it.
Electronics Technician: Harry, Customer Service replied 6 months ago

How old is the DVR?

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Customer reply replied 6 months ago
3 years old.
Customer reply replied 6 months ago
I still don't have an answer to my problem.
Electronics Technician: Harry, Customer Service replied 6 months ago

It sounds like the DVR may have an internal failure.

Have you spoken to Defender?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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