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I am unable to connect to Direct tv now. It asks for my

Customer Question
I am unable to...

I am unable to connect to Direct tv now. It asks for my e-mail and password, then it does not recognize me. I have a roku up stairs, and it connect s fine

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Not sure, the phone number is(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

It works fine upsatirs with the same password ***** e-mail

Submitted: 1 month ago.Category: Recorders and Players
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Answered in 6 hours by:
1/3/2018
Electronics Technician: Harry, Customer Service replied 1 month ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 1,054
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 769
769 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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