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When I connect my sons ipod to iTunes it tells me "iTunes…

Customer Question
When I connect my...

When I connect my sons ipod to iTunes it tells me "iTunes count not connect to this ipod an unknown error has occured

Technician's Assistant: What version of iTunes are you using to sync your Apple device?

Just downloaded latest about 15 min ago

Technician's Assistant: When did you last reboot?

Weve done it a few times

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

My son forgot his passcode and he tried so many times that he is permanently locked out

Submitted: 7 months ago.Category: Recorders and Players
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Answered in 2 hours by:
1/2/2018
Electronics Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Recorders and Players
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Electronics Technician: Suhasini Velu,
 replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Do you have any backup of your iPod in iCloud or Computer?The reason why I am asking is we can go ahead and try doing reset on the iPod which will erase all the data and the password. If you have a backup, we can restore the data and contact back to your iPod.

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Customer reply replied 7 months ago
Honestly we do but we don’t care if the device is erased. He just wants to get back on it and when I connect to iTunes and do hard restart on the iPod the same message occurs
Electronics Technician: Suhasini Velu,
 replied 7 months ago

Do you aware of the Apple ID and password ***** is associated with the iPod? Because after doing the reset on the iPod. Activation lock will appears in the screen, So with the registered apple ID or password ***** can access your iPod.

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Electronics Technician: Suhasini Velu,
 replied 7 months ago

Now, Connect your iOS device to your computer and open iTunes.

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Customer reply replied 7 months ago
Done
Electronics Technician: Suhasini Velu,
 replied 7 months ago

Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery-mode screen.

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