Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

We purchased a Roku and installed it,no problem we were not…

Customer Question
We purchased a Roku...

We purchased a Roku and installed it,no problem we were not satisfied so we disconnected and now we are trying to go back to our own direct tv and we can't,what can we do?

Technician's Assistant: What Roku model do you have?

Roku Streaming Stick

Technician's Assistant: What have you tried so far with your Roku media player?

We ad no trouble connecting it,not happy with it so we totally disconnected now we cannot watch anything on our tv

Submitted: 6 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 3 minutes by:
12/31/2017
Electronics Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 47,492
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own Recorders and Players Question
Electronics Technician: Aric, Technician replied 6 months ago

Where exactly are you getting stuck trying to go back to DirecTv?

What's the model number off the back of your TV?

How is the DirecTv box connected to the set?

Ask Your Own Recorders and Players Question
Electronics Technician: Aric, Technician replied 6 months ago

Are you having problems replying?

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 777
777 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

777 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
I purchased a Roku stick yesterday to work with my new
I purchased a Roku stick yesterday to work with my new directv now service. i tried the setup, but the only keys on the stick that work are the back, home and direction keys. I cannot use the star button or the NOW button or the on/off button or the volume buttons … read more
Harry
Harry
2,042 satisfied customers
I have a stereo that is connected with my direct tv. I also
I have a stereo that is connected with my direct tv. I also have a roku fire stick. When I go to the hdmi channel for roku on my tv, it cuts the feed to the stereo. How do I fix that? … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
I'm trying to install a roku streaming stick. having trouble
I'm trying to install a roku streaming stick. having trouble - had direct TV which I want to eliminate as it's the worst TV service I'v ever had. Roku sounds like the stuff of dream. I thought we coul… read more
Harry
Harry
2,042 satisfied customers
Louie, I have two large tvs in my home. One in the family
Louie, I have two large tvs in my home. One in the family room is wall mounted so getting to the HDMI ports is difficult and I want to leave the Roku Streaming Stick in place permanently. The second t… read more
Aric
Aric
Technician
47,492 satisfied customers
Our son added us to his Roku account, however he is located
Our son added us to his Roku account, however he is located in Santa Clara and we are in Santa Maria, CA. Reference acct for Scott W. Hoffman, Santa Clara. We would like to set up our own Roku acct. I… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I put the roku stick in the hmdi port of my smart tv. it's
I put the roku stick in the hmdi port of my smart tv. it's the same port that I had my apple tv connected. I put the batteries in my remote. I scrolled down to hdmi 2 with input. On my TV screen it sa… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
When I switch to Roku from cable and try to access any
When I switch to Roku from cable and try to access any content, the audio comes on. But, no video comes on. A purplish, pink screen fills the screen and a message comes up across the screen. It says, … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have currently changed from Direct tv to Direct tv now. I
I have currently changed from Direct tv to Direct tv now. I have a roku account and aHD2 streamer I am trying to access Direct tv now on my streaming device I entered it on my channel list and I insta… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Muy roku is unresponsive, I have a streaming stick, It was
Muy roku is unresponsive JA: What Roku model do you have? Customer: I have a streaming stick JA: What have you tried so far with your Roku media player? Customer: It was working fine until I changed b… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I am having a problem getting to the ROKU set up beginning
I am having a problem getting to the ROKU set up beginning with language … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Just purchased a roku stick want to set it up. Streaming
Our cable company, Spectrum switched to digital and now we can't use other tv because it doesn't have a box, roku was recommended… read more
Eldon
Eldon
BS
216 satisfied customers
Need help with roku streaming stick. Cannot get it to go.
Need help with roku streaming stick. Cannot get it to go. Tech challenged old lady … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
How do we get the steaming service to start again? We
How do we get the steaming service to start again? We watched four seasons of House of Cards and now can't get Netflix at all. Or Acorn. … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
We just turned our tv on to watch a movie and got a message
We just turned our tv on to watch a movie and got a message the current usp port will not power this roku device. we have low/power. This never happened before. Thanks Barbara and Louis Linsmeyer … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I am trying to set up my Roku and am totally lost here,
hi: I am trying to set up my Roku and am totally lost here, sorry … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
My Roku streaming stick no longer connects. It also is quite
My Roku streaming stick no longer connects. It also is quite warm to the touch. Is there a way to reestablish a connection. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Is there a way to record and watch network shows (CBS, ABC,
Is there a way to record and watch network shows (CBS, ABC, NBC, etc.) at a later time using the ROKU device? … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I just added PBS and I want to watch live streaming but it
Hi ... i just added PBS and I want to watch live streaming but it only shows videos... how do I find live streaming? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x