Recorders and Players

Recorder Player Problems? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Recorders and Players

I have a purple screen and an HDCP notice. I disconnected…

Customer Question
I have a purple...

I have a purple screen and an HDCP notice . I disconnected the ROKU from power and modem for about two minutes with no result. Help

Technician's Assistant: What Roku model do you have?

I am not sure. I bought it about two years ago at Best Buy. It was the cheapest one.

Technician's Assistant: What have you tried so far with your Roku media player?

Mainly HULU. Some times VUDU. Other than that I experiment more than anything else. I was trying HULU when this happened.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Not that I know of

Submitted: 1 month ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 1 minute by:
12/30/2017
Electronics Technician: Shahid, Technician replied 1 month ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 12,180
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem.
- Have you tried to disconnect TV and Roku power cords from the power outlet for 10 minutes to reset, replug back in and check?
If not yet, please try it now and reply back with the result

Ask Your Own Recorders and Players Question
Customer reply replied 1 month ago
I tried that with no result
Electronics Technician: Shahid, Technician replied 1 month ago

Just to clarify, did you rebooted the TV as well?

If so, please try a different HDMI cord to connect the Roku to the TV and reply back with the result

Ask Your Own Recorders and Players Question
Customer reply replied 1 month ago
You do not seem to be able to comprehend what I am saying I have already tried these things as I said previously. I tried the basics before I attempted this farce. Please credit my card the five dollars that I have wasted here.
Electronics Technician: Shahid, Technician replied 1 month ago

Contact customer service via help link on the main page of the website for any billing issue

Thanks

Ask Your Own Recorders and Players Question
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 769
769 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

769 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Engineer John C.

Engineer John C.

Engineer

166 satisfied customers

Expert in Recorders and Players like the popular ROKU. I am Computer Eng. with 10+ years of experience with network devices.

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

44 satisfied customers

Over 25 years experience in electronic repair and design.

< Previous | Next >

Related Recorders and Players Questions
I have the Roku installed Does my tv have to be on a certain
I have the Roku installed Does my tv have to be on a certain channel. Nothing so far. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Accidentally restarted something now nothing comes on with
Accidentally restarted something now nothing comes on with Xfinity on my Roku. I didn't do initial setup so now WTF! … read more
Harry
Harry
872 satisfied customers
I have a Panasonic DMR-EZ28 DVD recorder. I've had it for
Hi,I have a Panasonic DMR-EZ28 DVD recorder. I've had it for several years and have been very happy with the unit. Today I needed to rearrange some furniture which necessitated unhooking the unit, I a… read more
Harry
Harry
872 satisfied customers
I have the roku 2 set up in the el cord and the cord from
I have the roku 2 set up in the el cord and the cord from Roku to the tv Insignia. The the hdmi is on the tv . I see the screen says enter ntwork How do I work the cap letters t enter password? … read more
Harry
Harry
872 satisfied customers
My roku is asking me to sign in to my Hulu account or to
My roku is asking me to sign in to my Hulu account or to start a free trial. However it isn't letting me sign in … read more
Harry
Harry
872 satisfied customers
No sound. Has worked previously. Was having issue with
Has worked previously. Was having issue with internet signal and am trying to reactivity now … read more
Harry
Harry
872 satisfied customers
I can't turn on Netflix or hbo. I don't have internet. It
I can't turn on Netflix or hbo. I don't have internet. It was all set up through my rocu tv … read more
Harry
Harry
872 satisfied customers
Spilled coffee on Roku remote. Idk. Left it in rice. opened
spilled coffee on Roku remote JA: What Roku model do you have? Customer: idk JA: What have you tried so far with your Roku media player? Customer: left it in rice. opened it up and dried it off. JA: A… read more
Harry
Harry
872 satisfied customers
About this time last 3 days the infinity x1 dvr stops
About this time last 3 days the infinity x1 dvr stops working which affects other house tvs. Have rebooted countless times. This the second unit as the first defective. … read more
Harry
Harry
872 satisfied customers
This is a cd and VHS # sdv393. I cannot get the volume to
This is a cd and VHS # sdv393. I cannot get the volume to come on. Can you help me with this? … read more
Harry
Harry
872 satisfied customers
It says i['m not connected to internet. Can i talk to you on
It says i['m not connected to internet JA: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device? Customer: no JA: Have you tried restarting both your dig… read more
Harry
Harry
872 satisfied customers
Re:- Panasonic DMR-XW350, in the last few weeks have not
Re:- Panasonic DMR-XW350 , in the last few weeks have not been able to record these 4 channels , 9GEM, ABC COMEDY/KIDS, 9GO, AND NINE WAGGA WAGGA AND I AM SUCESSFULLY RECORDING OTHER CHANNELS , I beli… read more
Harry
Harry
872 satisfied customers
I am trying to watch Drama Fever on TV with my Roku and this
I am trying to watch Drama Fever on TV with my Roku and this is the message I get. HDCP UNAUTHORIZED. CONTENT DISABLED. There is sound but no picture. After talking with Spectrum, I tried unplugging t… read more
Harry
Harry
872 satisfied customers
New device, IPod Nano. Setting up account today. Added name
New device, IPod Nano. Setting up account today. Added name and Visa info when it said to contact support. … read more
Harry
Harry
872 satisfied customers
I have a Roku that I have had for about 6 years. I usd to
I have a Roku that I have had for about 6 years. I usd to have Amazon on my device but it is no longer on my device. what do I have to do to retrieve this … read more
Harry
Harry
872 satisfied customers
What do i do if my remote is bad. Tv. Samsdung model
what do i do if my remote is bad JA: Who makes your media player? How old is it? Customer: tv JA: What's the brand and model number of your TV? How old is it? Customer: samsdung model #un55hu6840 JA: … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,658 satisfied customers
We have a blue ray player that was working and yesterday our
We have a blue ray player that was working and yesterday our Internet severely slowed down from 105 Mbps to 5. I reset the router and modem and now the player doesn't recognize my wireless connection.… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
184 satisfied customers
How do I complete the set up. Spectrum. Url the code. Not
how do I complete the set up JA: Who makes your media player? How old is it? Customer: spectrum JA: What have you tried so far with your media player? Customer: url the code JA: Anything else you want… read more
Shahid
Shahid
Technician
12,180 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x