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We subscribe to both Netflix and Amazon. Amazon Plus. The
Amazon Plus. The issue I need help with is how to get close-captioning when watching a. Movie or tv series thru Amazon and Netflix … read more
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Nathan
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My hulu amazon and Netflix come ups and I can play movies but the squares are blank with no pictures with a small square in the middle with a circle. I don't know what I'm playing till I activate the … read more
Harry
Harry
2,218 satisfied customers
The postage stamp icons on many of the channels now appear
The postage stamp icons on many of the channels now appear as grey boxes. They used to display a picture of the movie or program, but recently many of them are now grey squares. Any idea why the chang… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
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I am watching TURN on Netflix and I want to know if I can
I am watching TURN on Netflix and I want to know if I can get Closed Captioning on Netflix shows. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
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My Roku unit starts up but all content only shows a frame
My Roku unit starts up but all content only shows a brown frame without any photo or disruptive listing. This happens fro NetFlix and Amazon as well. How do I fix this problem? … read more
Harry
Harry
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Home screens for hulu and amazon do not display pics of
home screens for hulu and amazon do not display pics of video selections. you have to click on blank squares to see description of movie or video. once blank square clicked on it does go to descriptio… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
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We go not get any cover pictures of films on Netflix, only
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Josh
Josh
It Support Specialist
Associate Degree
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My Roku doesn't show the small posters pix on Netflix,
My Roku doesn't show the small posters pix on Netflix, Google or Amazon anymore, just little gray blocks with the movie title underneath it. How can I get those posters back? … read more
Richard
Richard
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IT Manager, Consultant
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We have used Roku 2 for a few years.Recently, all of our
We have used Roku 2 for a few years.Recently, all of our streaming channels, Netflix, Fandango and Amazon specifically, don't display the movie or TV selections icons. … read more
Pete
Pete
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Bachelor's Degree
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How do i obtain CC on RokU/netflix, age iyr.Roku 2,, 4210R,
How do i obtain CC on RokU/netflix JA: What's the make/model number of your device? How old is it? Customer: age iyr.Roku 2,, 4210R JA: How long has this been an issue? What happened right before this… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,669 satisfied customers
My Roku 3 does not work. Although I can get into Amazon and
My Roku 3 does not work. Although I can get into Amazon and Netflex, I can get to the picture, but I always get an error message saying that the system cannot access the picture that I select. It seem… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
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I am using a Roku to access Amazon Prime Video. I get the
I am using a Roku to access Amazon Prime Video. I get the video, but no sound. I get sound on other streaming channels accessed thru the Roku. Is there a dichotomy with Amazon Prime Video and Roku? … read more
Nathan
Nathan
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Last night while watching a Netflix choice on my Roku, the
Last night while watching a Netflix choice on my Roku, the screen froze. I now have a grey screen with a narrow red band at the top with Netflix on it. I can press every button my Roku remote and noth… read more
Rusty
Rusty
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Associate Degree
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Last month my Roku was able to give us Netflix movies. I ended
Last month my Roku was able to give us Netflix movies. I ended our Netflix streaming subscription. Yesterday I resubscribed and attempted to watch movies on Netflix. Each time, the download was slow, … read more
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My Sony BDP-N460 will stop after about 25 minutes of streaming
My Sony BDP-N460 will stop after about 25 minutes of streaming from NEtflix and is impossible to get restarted. It shows that it is loading but does not effect a load of the balance of the one hour pr… read more
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Rusty
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Associate Degree
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I apparently deactivated my device from my Netflix account
I apparently deactivated my device from my Netflix account and no longer have the activation code for my device is there any way to retrieve the code again?… read more
Sijad H.
Sijad H.
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Associate Degree
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I have been watching episodes of Dowton Abby, Season 1. I cant
I have been watching episodes of Dowton Abby, Season 1. I can't figure out how to get to Season 2. My choices are only the 7 episodes of Season 1. Thanks for your help.… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
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I LOVE MY NETFLIX STREAMING THROUGH ROKU. BUT HOW DO I STREAM
I LOVE MY NETFLIX STREAMING THROUGH ROKU. BUT HOW DO I STREAM MY HOME MOVIES IN MY LAPTOP TO ROKU?… read more
Engineer John C.
Engineer John C.
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Meet the Experts:

Louie

Louie

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25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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LOAJ3256

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Rod

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Neil

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Shaheen

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